Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
There were mixed reviews on food quality, with some praising freshness while others complained about cold or poorly prepared items.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty dining areas and the presence of pests.
Management Concerns
Several customers expressed dissatisfaction with management practices, citing unprofessional behavior and lack of staff training.
Order Accuracy
Many customers noted issues with order accuracy, often receiving incorrect items or missing items from their orders.
DW
Dennis Wholey
1 day ago
1.0
Something wrong order online for pickup is cheaper than ordering in store... something is wrong here... when I asked they didn't seem to have an answer but prices go up.... I checked while in the store... yea
Did message owner and will not visit any of their franchises... ill figure them out....
UPDATE THEY CLAIM THE APP GIVES A DISCOUNT TO USE IT, YES IF YOU HAVE THE POINTS ON THAT APP MY PERSONNEL APP DOES NOT GIVE ME ANY DISCOUNT my wife does because she uses it daily for grandaughter... I will never ever patronize any franchise owned by grayfamily... per their receipts.. straight up theft is all I see, but your choice, id find another mcdonalds not owned or operated by them
CM
Collly Morales
2 days ago
1.0
Do NOT go here. The customer service was absolutely ridiculous. I could hear employees arguing from where I was sitting. They would speak in Spanish but I could understand that the managers were being difficult and would yell at their employees for anything. I overheard one of the younger girls saying they were going to report one of the managers for sexually harassing them. Disgusting.
LK
Libuse Karich
Jan 4, 2026
4.0
It's McDonald's you get what you order and tastes just like McDonald's items. Drive through is fast though. We haven't dined in, just drive through each time.
JR
Joanne Robertson
Dec 28, 2025
3.0
This location is hit or miss when it comes to the food. The fries are rarely freshly cooked but the burger often is. Service is pretty efficient but definitely not friendly for the most part. Yesterday was the first time that the person who handed me the order actually smiled and said something. It was a pleasant surprise.
JS
Jess Smith
Dec 26, 2025
1.0
I’m taking this location to court and sue you for millions of dollars for discrimination and harassment. When I get done with you, this location will be out of business. The manager came into bathroom while I was peeing and said I smell. I’m a regular customer and I don’t tolerate or appreciate how I was treated. I will put this on the news also for all to hear and see! When I went to confront him, he said I tore his bathroom up. I never did that, he can’t accuse someone for doing something they didn’t do. Don’t waste your time or energy at this location. Looking forward to this location being shut down and all employees don’t have a job!
What are the regular opening hours for McDonald's at 11279 Lebanon Rd, Mount Juliet, TN?
McDonald's at 11279 Lebanon Rd is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Can I order delivery from this McDonald's location, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.
Does this McDonald's offer drive-through service and what are its operating hours?
The McDonald's drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What types of payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a mobile app available to order from this McDonald's?
Yes, you can order using the McDonald's App available on both Apple and Android platforms.
Where is this McDonald's located?
It is located at 11279 Lebanon Rd, Mount Juliet, TN, 37122, USA.
What nearby places can I visit around McDonald's at 11279 Lebanon Rd?
Nearby places include Starbucks for coffee, Publix grocery store for shopping, and Burn Boot Camp for fitness activities.
How can nearby gas stations like MAPCO or Circle K help customers visiting this McDonald's?
Customers can easily refuel their vehicles before or after visiting McDonald's, making it convenient to combine errands like fuel and meals in one trip.
Are there any nearby health or wellness facilities customers can visit near McDonald's?
Yes, STAR Physical Therapy and A & A Physical Therapy are nearby for physical therapy, and Twin Lakes Dental Care offers dental services.