Papa Johns Pizza

3.8
274 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Morristown, TN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Morristown pizza for any occasion. Call us for pizza delivery in Morristown or stop by 2138 West Andrew Johnson Hwy for carryout to order the best pizza in Morristown, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2138 West Andrew Johnson Hwy, Morristown, TN
37814, United States

Hours

Reviews

3.8
274 reviews
5 stars
139
4 stars
43
3 stars
34
2 stars
10
1 star
48

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistent food quality reported, with some pizzas being cold, poorly made, or lacking toppings.

Customer Service

Mixed reviews on customer service; some praised staff while others reported rude or unhelpful interactions, particularly with management.

Order Accuracy

Frequent issues with incorrect orders, including wrong toppings and missing items.

Delivery Issues

Delivery times were often longer than expected, with some customers experiencing late or missing deliveries.

Positive Experiences

Several customers expressed satisfaction with the taste of the pizza and the friendliness of certain staff members.
  • RE
    roxie eunice
    3 days ago
    1.0
    My order was suppose to be delivered between 6:50 and 7:00, it was delivered at7:37 cold. Pizza was not correct. I have not had an issue with other Pizza places in this area delivering hot food. This was my first and last time ordering food from this Papa John's. It's bad when the people working there doesn't care at all.
  • KK
    Kristin
    Nov 1, 2025
    5.0
    I've never had a bad experience here.
  • RS
    Russ Schwerma
    Oct 31, 2025
    5.0
    Excellent pizza
  • BB
    Brad Baker
    Oct 9, 2025
    1.0
    Pizza was cold, cheese sticks were crunchy and thin as paper. Worse pizza place in town!
  • AR
    Andrew Ricker
    Sep 22, 2025
    1.0
    I pre-ordered two pizzas through the Papa John’s app and picked them up on my way home from work. Both pizzas were wrong. One was supposed to have no sauce (as clearly stated on the receipt), but it had sauce. The other was supposed to be well done, but the peppers and onions were raw and crunchy, like they hadn’t been cooked at all. On top of that, I was missing a dipping sauce I had paid for. I called and asked for a manager. A woman who said she was management (Kaitlyn/ Caitlyn) got on the phone. Instead of listening, she was argumentative, but eventually told me she would add two replacement pizzas to my phone number as part of their quality guarantee. Four days later, I called to redeem those replacements. She answered and immediately put me on hold. After waiting over 10 minutes, I hung up and called back—only to be placed on hold again. This time, I had my son call while I stayed on the line. She picked up right away for him and asked if he wanted to place an order. When I told her I was still on hold on the other line trying to use my replacements, she said “please hold” yet again and put me back on hold. After another 5 minutes of waiting, I gave up. It’s clear she recognized my number on caller ID and was deliberately avoiding honoring the replacement pizzas. For someone claiming to be a manager, this behavior is shockingly unprofessional. I have now contacted corporate and filed a complaint. As a family that ordered from this location 3–4 times every month, we will no longer be giving them our business. I strongly encourage others to avoid this store as well. I'll update if I get any resolution from my corporate complaint.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Morristown, TN?

Delivery is available Monday through Thursday and Sunday from 9:30 AM to 11:00 PM, and on Friday and Saturday from 9:30 AM to midnight. Special holiday hours apply as noted on their schedule.

Can I place a takeout order and what are the takeout hours?

Yes, takeout orders are available Monday through Thursday and Sunday from 9:30 AM to 10:40 PM, and on Friday and Saturday from 9:30 AM to 11:40 PM, with some holiday hour exceptions.