Dunkin'

3.7
210 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Morristown, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2902 West Andrew Johnson Highway, Morristown, TN
37814, United States

Hours

Reviews

3.7
210 reviews
5 stars
109
4 stars
32
3 stars
15
2 stars
11
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned issues with food quality, including stale donuts, undercooked hashbrowns, and incorrect orders.

Cleanliness

The cleanliness of the store was often criticized, with reports of dirty tables and unsanitary conditions.

Staff Attitude

While some customers praised friendly staff, many noted a lack of engagement and poor attitudes from employees.

Inconsistency

There were numerous complaints about inconsistent drink quality and order accuracy, leading to customer frustration.
  • LM
    lora moore
    2 days ago
    1.0
    Not timely, not friendly and definitely not presentable for staff to wear pants sagging under their bottom with boxers hanging out. Waited to order for over 6 minutes then waited another 10 at the window for a hot chocolate and iced coffee. No one in front of me in line and staff did not look professional nor clean. Last visit for me.
  • TW
    Tia Williams
    Oct 23, 2025
    2.0
    I only go to this location because it’s super close to my work and 7 Brew doesn’t offer food/ Dutch Bros food is verrrrry limited. Every time I come here, I wait 10 mins+ in the drive through to pay and get my food. Even when I order ahead through the mobile app, I still wait over 10 mins and the drive through/inside will be empty. I 98% of the time get hashbrowns (sometimes loaded) which are usually undercooked/soggy. I always have to check my bag before pulling away to only end up asking for a fork (loaded hashbrowns) and napkins which is ridiculous. I’ve always just assumed they were understaffed and maybe disorganized some but lately it’s gotten bad. The other locations in Morristown and in Jeff City are so much better in my opinion. Guess I’ll have to start changing up my routine and go elsewhere ˙◠˙
  • TB
    Tammy Bayer
    Oct 20, 2025
    4.0
    Tasty treats served with a smile!
  • SS
    Sabrina Self
    Oct 15, 2025
    5.0
    Clean and very good atmosphere
  • JN
    J N
    Jul 6, 2025
    5.0
    I get a monthly credit on my card for Dunkin Donuts so I order from here A LOT. My go-to sandwich is the avocado toast which they do fine, and I have about 3 drinks that I love. Once they let me try a drink I was curious about, and they said if I didn't like it, they would make me another. No issues with the staff -- they have been friendly. And fast enough.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Morristown, TN?

Dunkin' in Morristown, TN is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 6:00 AM to 9:00 PM on Sunday.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.