Arby's

3.9
270 reviews
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Business Details

2323 E Morris Boulevard, Morristown, TN
37813, United States
(423) 736-0071
http://www.arbys.com/locations/us/tn/morristown/2323-e-morris-boulevard/store-8980
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2323 E Morris Boulevard, Morristown, TN
37813, United States

Hours

Reviews

3.9
270 reviews
5 stars
137
4 stars
62
3 stars
17
2 stars
16
1 star
38

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being cold, stale, or poorly prepared, leading to dissatisfaction.

Customer Service

Numerous reviews highlighted poor customer service, including rudeness from staff and incorrect orders.

Service Speed

Customers frequently mentioned slow service, particularly in the drive-thru, with long wait times reported.

Cleanliness

The restaurant was generally noted as clean, with some positive comments about the atmosphere.

Pricing

Several customers commented on high prices, suggesting that value for money could be improved.
  • MM
    Montana
    Dec 17, 2025
    1.0
    If I could give negative stars I would. This place forgot half our food out and not only that the woman taking my order sounded like she was a zombie. Everybody was huddle at the drive thru and making things weird. Do better
  • WS
    Wayne Setsor
    Nov 26, 2025
    1.0
    I was there tonight got the classic #1 and got home and the bottom bum had mold all over it
  • BB
    B B
    Nov 18, 2025
    1.0
    Had a French Dip meal for dinner. Ate in. Went to get a soda (Dr Pepper) to drink from the self service machine in dining area. It was pure syrup, no carbonation. I asked the server to check and fix. Never happened the entire time I was eating. According to sales slip, Employee was : KyrleighC I ended up selecting Sweet Tea. The customer service was unacceptable. This falls on manager’s daily reinforcement of training and setting expectations for the absolute best customer service in every aspect of the business regardless of task, position or event during service hours. Need help with that, owner or site manager can post a reply or response to my feedback.
  • JS
    James Simpson
    Nov 17, 2025
    2.0
    Don't order steak bites. Not any good 🥺
  • CH
    Colleen Hollis
    Nov 12, 2025
    5.0
    Love Arby's!!! They need to bring back their Italian sub and put it on menu permanently
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