Dunkin'

Reviews

• GP

  Gene Pocius

  1 day ago
  1.0
  I arrived at Dunkin at about 0630pm, Wednesday, February 25th. I am a pretty average looking guy, still in my work clothes. I know a lot about coffee, but very little about refreshers other than my wife loves them. I stepped inside and was greeted by the girl behind the counter with a smile and hello. Female, white, thin with a bright smile and great customer voice, long dark hair, I didn't get her name. The other individual was a taller white male, short blond hair and paler skin. He seemed... annoyed? Okay, late shift, I get it. I walk up and he proceeds to begin taking my order but his tone is as uninterested as possible. And again, an open sort of annoyance to it. I'm frustrated but I order a strawberry dragon fruit refresher as per my wife's request, and a mango pineapple for myself to try one ( my wife loves them, may as well try it, right?). He asks me what base I want, and i reply that I don't know what options there are and ask him for them. He directly looks me in the face as if I spilled something on the counter, huffs, then lists them off in a tone that comes across as "do you seriously not know this, it's basic!". At this point I just want to get the drinks and be done, so I get sparkling water for both. I wait in the lobby, and the girl lets me know shortly the drinks are made. She smiles and goes to hand my wifes to me, and the guy comes over and makes AN ENTIRE SHOW of scoffing at her, and telling her to "mix it better", to which she points out it is pretty well mixed ( the flavoring was pretty well mixed, maybe an inch or two of clear water at the top, no big deal ). The poor girl is standing there with an apologetic look while this guy completely breaks her down for a minute difference. He then proceeds to shake the drinks himself, gives her another scoff, and hands them to me as if he just won a contest and made some grand point. Honestly, the drinks taste great. But that's not what expected my first time in this local Dunkin. It's a fairly new location, and I expected a bit more in professionalism and courtesy. Overall, I congratulate the girl on not decking the guy, to be frank. It's not a way to talk to fellow workers, or to customers, for that matter. Sincerely hope that this guy isn't there the next time we go to get drinks, or I'm likely to get some somewhere else just to avoid the attitude and performance.
• KB

  Katie B.

  2 days ago
  1.0
  I was the 2nd person in the drive-thru. I get up to the speaker and no response for a couple minutes. I proceeded to say “hello” into the microphone. Had to do it a few times before the guy got on. No apologies or introduction, just sounded like I was bothering him. I get to the 1st window and gave them my card and I was still friendly. The girl who took my card was nice, but the guy who took my order threw my receipt at me. Instead of apologizing, he just laughed and closed the window. I get to the 2nd window and received my drink. The drink was not what I had ordered. It had too much cream, lots of ice, and coffee not filled up. Sadly, I will not be spending my money here again.
• TL

  Terriona Luna

  3 days ago
  1.0
  Placed a mobile order. Went through the drive though a few seconds later (my bad). I was the only person there… said I have a mobile order and got told “ok” so I went around. No one was at the first window so I went around to the 2nd. About 3-4 minutes passed. Then I hear “hey! Reverse!” So instead of walking 5 feet I had to reverse back to the first window and hope nobody was coming around the drive through. Grabbed my coffee then guy said “oh btw next time wait a few before pulling through the drive through” if I’m the only person there why does it matter??