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Wendy's

3.9
(950 reviews)

Business Details

(731) 723-7000

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5092 South First Street, Milan, TN
38358, United States

Hours

Reviews

3.9
950 reviews
5 stars
398
4 stars
265
3 stars
145
2 stars
50
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient interactions while others faced rude or inattentive staff.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Food Temperature

Several customers noted that food was often served cold or not hot enough, especially during colder weather.

Overall Experience

While some customers praised the food quality and value, others expressed frustration with the service and order fulfillment, leading to mixed overall experiences.
  • AS
    Ann Janette Samples
    Jan 8, 2026
    5.0
    Wendy's was the only restaurant open in Milan on Christmas Eve. Some of the employees were new and unsure of their responsibilities, yet they worked together as a team, maintaining courteous service while some customers were impatient and even rude.
  • WJ
    William Wilkins Jr
    Dec 27, 2025
    2.0
    They have great fries but the hamburgers tasted plain.
  • PL
    Penni J LaBeau
    Dec 13, 2025
    4.0
    Food is always a bit on the cool side when it's cold outside I want my hot food hot...
  • MJ
    Maurice Delong Jr
    Nov 29, 2025
    1.0
    Never give you anything you ask for no napkins , utensils , and stuff for bake potato that I ask for in the app. Will never go there again . Employees seemed like they didn't care as well as management
  • JW
    JW Wales (JW Wales)
    Oct 31, 2025
    1.0
    Haven't been here in a year because the service is horrible. Orderd a large fry today, received a large fry box with a small fry. Said no lettuce, got lettuce. Every time, without exception.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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