Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
869 reviews
5 stars
295
4 stars
191
3 stars
127
2 stars
61
1 star
195
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being fresh and hot, while others were cold, old, or poorly prepared.
Customer Service
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of management support.
Cleanliness
The location was noted for being clean, but some customers experienced long wait times and poor service despite the clean environment.
Drive-Thru Experience
The drive-thru service was often slow, with long wait times reported, although some customers noted quick service during less busy times.
- SSshalonfowlDec 5, 20254.0The food was fresh
- CFCandaice Shantel FlemingOct 15, 20251.0This was absolutely DISGUSTING!!! I can't believe they actually served this to a person. I wouldn't even have given this to a dog. I had to throw it out in the outside trash!! I will NEVER order from Wendy's. THIS PLACE NEEDS TO BE SHUT DOWN AND CONDEMNED!! DO NOT GO TO THIS WENDY'S!!!! Not going will SAVE your life!!! .... you have been warned.
- QWQuincy WilbournSep 19, 20255.0Hot fresh food, store was very clean, friendly workers
- BTBridgett TerryAug 31, 20251.0I went to the Wendy’s on 6781 E. Shelby Drive. I sat in line for a while and when I got ready to eat my food. The fries were cold , old and stiff. This is unacceptable. The couldn’t file complaint on the website because I later realized that the cashier didn’t give me a receipt. Which has the store number. Poor customer service.
- WSWayne ShellabargerAug 6, 20255.0Good quick meal.
Frequently Asked Questions About Wendy's
Is East Shelby Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's drive-thru at 6781 E. Shelby Dr., Memphis?
The drive-thru is open daily from 6:30 AM to midnight.
Does Wendy's at East Shelby Drive serve breakfast?
Yes, this location serves breakfast, including combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via a mobile app?
Yes, you can order using the Wendy's mobile app or at order.wendys.com and select this location.
What payment methods are accepted at Wendy's on E. Shelby Dr.?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available for this Wendy's location?
Delivery is available where provided; check the app or website with your address for availability.
How can I contact Wendy's at 6781 E. Shelby Dr. for feedback or questions?
You can call (901) 501-5014 or reach their Customer Care team via live chat on their Contact page.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on the menu website, mobile app, and in-restaurant posters.
Are there other fast food or burger restaurants near Wendy's on E. Shelby Dr.?
Yes, nearby burger places include Dixie Queen, hotroostermemphis, and Back Yard Burgers, perfect for trying different options.
What nearby shops can I visit when dining at Wendy's on E. Shelby Dr.?
Village Mart Clothing and Footwear and Saucony shoe stores are close by, great for shopping before or after your meal.
Are there service centers near Wendy's for car maintenance?
Yes, Pep Boys and Valvoline Instant Oil Change are nearby locations for automotive repair and oil changes.