At Wendy’s in Memphis, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Memphis, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Many customers reported rude and unhelpful staff, with several instances of incorrect orders and poor communication.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, overcooked, and incorrect items, as well as unsanitary conditions.
Wait Times
Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often exceeding reasonable expectations.
Management Issues
Several reviews pointed to a lack of effective management, resulting in disorganization and poor staff performance.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service, indicating that experiences can vary.
RR
Rick Roberson
Dec 24, 2025
2.0
Breakfast biscuits tasted like 🐕
MJ
Marvino Jackson
Dec 11, 2025
1.0
Terrible customer service, take all day to get the order and then want to complain when you say something about it. The manager need some new edges on her head while she wanna run her nasty mouth.
ES
Edwina Smith
Dec 9, 2025
5.0
My food was fresh and delicious. The staff was very polite especially the manager. I will be back to this location for sure.
DR
Daniel R
Dec 5, 2025
1.0
I had one of the most confusing and disorganized experiences I’ve ever had at a Wendy’s tonight.
Staff were friendly, but the operation itself feels completely off-track.
When I reached the pickup window, I wasn’t actually able to pull up because the entire interior of the cash window was being used as storage. The team had me sit far back while they reached out with a long metal tool to manually reset their drive-thru timer device. I’ve never seen that before at any fast-food restaurant. It makes the whole process feel chaotic and rushed.
They were also out of basic items no drink carriers because they’re “waiting on a truck,” no baked potatoes, no chocolate Frosty. I ordered a vanilla Frosty and it came out a dark beige/ligh chocolate color, nothing close to vanilla.
Food accuracy was also an issue. I ordered a Baconator with everything on it, and it only came with the bare minimum toppings that the menu shows by default. Nothing extra was added even though it was requested.
None of this was hostile or rude the staff were doing their best but it definitely felt like the location is struggling hard behind the scenes. I hope they can get caught up on supplies and bring things back to the usual Wendy’s standard because right now it’s far from it.
BU
Bethany Upchurch
Dec 4, 2025
3.0
Being pregnant, i tend to stop here around my appointments and I appreciate the fast service. However in 2 different visits they've gotten my order wrong. Last time they just gave me 2 sandwiches with everything. When I wanted them plain. This time they again gave a sandwich with everything instead of plain. And they forgot my small fry, which i had paid for.
She rang it up correctly, but struggled with assembling the oder correctly.
Im very grateful for this location, but they need to be better at getting orders right.