Brand Certified
Wendy's
3.5(1296 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
3979 New Covington Pike, Memphis, TN
38128, United States
Certified by Wendy's • Feb 22, 2026
(901) 377-2915
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/tn/memphis/3979-new-covington-pike
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Memphis, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Memphis, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.5
1,296 reviews
5 stars
466
4 stars
308
3 stars
199
2 stars
104
1 star
219
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, unprofessional, and lacking critical thinking skills.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and a lack of attention to detail in fulfilling requests.
Food Quality
Feedback on food quality was mixed; while some customers enjoyed fresh and hot meals, others complained about old or poorly prepared food.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and equipment.
Staff Attitude
There were multiple mentions of unfriendly staff and a lack of enthusiasm among employees, contributing to a negative dining experience.
- LHLisa HughesFeb 19, 20265.0Awesome
- RSRio “NoBabyMamas” SwaggFeb 4, 20261.0Honestly it took way too long for me to give my order and the manager is threatening her staff saying she's going to shoot them and she's lazy
- PJPretty JeterDec 5, 20251.0Terrible 2:30 manager nobody who works here has critical thinking skills uneducated and underpaid. food old . They don't read details on orders. Literally give your order to anybody and when you dont receive it they refuse to remake it. Very Rude. And hate their jobs. Hate their life. And hate smelling like burgers going home. ABSOLUTLEY no passion about what they do !!!
- CPChristy PoarchNov 14, 20251.0Come In to get a door dash order I went up and asked if they had an order for my customers name and the woman in the front counter just had an ugly attitude I have a job todo and I was just letting them know I was here not trying to rush them there’s absolutely no reason to be rude! Waited 5 mins before I even said anything because no one greeted me and was at the counter!
- JSJayJay SmithNov 4, 20251.0I mean, there seems to be new people every other week, and the customer service is always the same! Horrible!!! If you want an unpleasant experience I recommend this Wendy's!
Frequently Asked Questions About Wendy's
Is New Covington Pike Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at Wendy's on New Covington Pike?
The drive-through is open daily from 6:30 AM to midnight.
Does the New Covington Pike Wendy's serve breakfast?
Yes, breakfast is served at this location with options available on their app and website.
Can I order Wendy's food for delivery near Memphis, TN?
Yes, delivery may be available. Check the Wendy's app or order.wendys.com by entering your delivery address to confirm availability.
How can I contact the Wendy's location on New Covington Pike for feedback or inquiries?
You can call (901) 377-2915 or provide feedback via the Wendy's website contact page or customer satisfaction survey.
What payment options are accepted at the Wendy's on New Covington Pike?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Are Wendy's gift cards available to purchase at this location?
Yes, gift cards are available in-restaurant, online through various retailers, and via Wendy's official gift card portal.
Does Wendy's on New Covington Pike offer both dine-in and drive-through services?
Yes, this location offers dine-in, drive-through, takeout, and delivery services.
What nearby medical facilities can I visit before or after dining at Wendy's on New Covington Pike?
Nearby medical facilities include Methodist North Hospital, Methodist Medical Group - Orthopaedic Surgery, and several doctors such as Amara F Elochukwu, MD and Lakshmi Krishnamurthi, MD.
What other fast food options are near Wendy's on New Covington Pike?
Nearby fast food choices include Burger King and Bombora for additional burger restaurant options.
Are there any convenience stores or gas stations near Wendy's that I can visit?
Yes, Circle K is a nearby convenience store and gas station, located close to Wendy's on New Covington Pike.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
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