Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Memphis, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Memphis, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,290 reviews
5 stars
462
4 stars
307
3 stars
199
2 stars
104
1 star
218
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, unprofessional, and lacking basic customer interaction skills.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poorly prepared food, leading to dissatisfaction.
Food Quality
While some customers enjoyed fresh and hot food, others complained about old, cold, or poorly prepared items, indicating inconsistency in food quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty surfaces and unclean drink machines.
- PJPretty JeterDec 5, 20251.0Terrible 2:30 manager nobody who works here has critical thinking skills uneducated and underpaid. food old . They don't read details on orders. Literally give your order to anybody and when you dont receive it they refuse to remake it. Very Rude. And hate their jobs. Hate their life. And hate smelling like burgers going home. ABSOLUTLEY no passion about what they do !!!
- CPChristy PoarchNov 14, 20251.0Come In to get a door dash order I went up and asked if they had an order for my customers name and the woman in the front counter just had an ugly attitude I have a job todo and I was just letting them know I was here not trying to rush them there’s absolutely no reason to be rude! Waited 5 mins before I even said anything because no one greeted me and was at the counter!
- AMAntoine MoyNov 5, 20254.0👍
- JSJayJay SmithNov 4, 20251.0I mean, there seems to be new people every other week, and the customer service is always the same! Horrible!!! If you want an unpleasant experience I recommend this Wendy's!
- TPT D PearsonOct 24, 20254.0The lady working drive-thru with the short, soft blonde curls made my day. From the time she came on the speaker to when she handed my receipt, she just exuded warmth & & vibrance. I’m the 1 in the Genesis, that’s in Millington :)
Frequently Asked Questions About Wendy's
Is New Covington Pike Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at Wendy's on New Covington Pike?
The drive-through is open daily from 6:30 AM to midnight.
Does the New Covington Pike Wendy's serve breakfast?
Yes, breakfast is served at this location with options available on their app and website.
Can I order Wendy's food for delivery near Memphis, TN?
Yes, delivery may be available. Check the Wendy's app or order.wendys.com by entering your delivery address to confirm availability.
How can I contact the Wendy's location on New Covington Pike for feedback or inquiries?
You can call (901) 377-2915 or provide feedback via the Wendy's website contact page or customer satisfaction survey.
What payment options are accepted at the Wendy's on New Covington Pike?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Are Wendy's gift cards available to purchase at this location?
Yes, gift cards are available in-restaurant, online through various retailers, and via Wendy's official gift card portal.
Does Wendy's on New Covington Pike offer both dine-in and drive-through services?
Yes, this location offers dine-in, drive-through, takeout, and delivery services.
What nearby medical facilities can I visit before or after dining at Wendy's on New Covington Pike?
Nearby medical facilities include Methodist North Hospital, Methodist Medical Group - Orthopaedic Surgery, and several doctors such as Amara F Elochukwu, MD and Lakshmi Krishnamurthi, MD.
What other fast food options are near Wendy's on New Covington Pike?
Nearby fast food choices include Burger King and Bombora for additional burger restaurant options.
Are there any convenience stores or gas stations near Wendy's that I can visit?
Yes, Circle K is a nearby convenience store and gas station, located close to Wendy's on New Covington Pike.