Wendy's

3.5
1290 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Memphis, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Memphis, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3979 New Covington Pike, Memphis, TN
38128, United States

Hours

Reviews

3.5
1,290 reviews
5 stars
462
4 stars
307
3 stars
199
2 stars
104
1 star
218

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, unprofessional, and lacking basic customer interaction skills.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poorly prepared food, leading to dissatisfaction.

Food Quality

While some customers enjoyed fresh and hot food, others complained about old, cold, or poorly prepared items, indicating inconsistency in food quality.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty surfaces and unclean drink machines.
  • PJ
    Pretty Jeter
    Dec 5, 2025
    1.0
    Terrible 2:30 manager nobody who works here has critical thinking skills uneducated and underpaid. food old . They don't read details on orders. Literally give your order to anybody and when you dont receive it they refuse to remake it. Very Rude. And hate their jobs. Hate their life. And hate smelling like burgers going home. ABSOLUTLEY no passion about what they do !!!
  • CP
    Christy Poarch
    Nov 14, 2025
    1.0
    Come In to get a door dash order I went up and asked if they had an order for my customers name and the woman in the front counter just had an ugly attitude I have a job todo and I was just letting them know I was here not trying to rush them there’s absolutely no reason to be rude! Waited 5 mins before I even said anything because no one greeted me and was at the counter!
  • AM
    Antoine Moy
    Nov 5, 2025
    4.0
    👍
  • JS
    JayJay Smith
    Nov 4, 2025
    1.0
    I mean, there seems to be new people every other week, and the customer service is always the same! Horrible!!! If you want an unpleasant experience I recommend this Wendy's!
  • TP
    T D Pearson
    Oct 24, 2025
    4.0
    The lady working drive-thru with the short, soft blonde curls made my day. From the time she came on the speaker to when she handed my receipt, she just exuded warmth & & vibrance. I’m the 1 in the Genesis, that’s in Millington :)

Frequently Asked Questions About Wendy's

Is New Covington Pike Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-through at Wendy's on New Covington Pike?

The drive-through is open daily from 6:30 AM to midnight.