Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Customers frequently reported long wait times, poor service, and rude staff interactions.
Food Quality
While some customers enjoyed the food and smoothies, others complained about cold items and incorrect orders.
Cleanliness Concerns
Several reviews highlighted unsanitary practices, including employees handling food without proper hygiene.
Inconsistent Experience
The quality of service and food varied significantly between visits, leading to frustration among repeat customers.
Drive-Thru Problems
Many customers expressed dissatisfaction with the drive-thru service, including being unable to pick up mobile orders and long wait times.
RJ
Renee Jenkins
2 days ago
1.0
We ordered a berry bowl, an island detox, and paradise point. Both smoothies tasted like rotten, foul and sour fruit. It was very foul and pungent in taste and I immediately gave it back. My husband then tasted his paradise point and his was weird tasting. The bowl of fruit and berries didn’t have any honey, and no almonds as in the pic. I go there to this location twice per week but will never go there again.
LM
Lauren Mayfield
Jan 5, 2026
2.0
it took almost 30 minutes for someone to take my order, food is great but drive through service is so bad. it always takes forever here.
MO
My Honest Opinion
Jan 4, 2026
1.0
Visited this location today and ordered a cranberry truffle , jetty punch and two chicken Southwest wraps . The girl didn’t give me back the right change , she talked to me at the window for so long it distracted me and I just placed what she gave me in my purse. Chicken was cold and when I got home and checked my change she shorted me . The assistant manager was rude and didn’t try to help . She said her register had no extra money yeah probably not she more than likely put it in her pocket . I will be calling the store in the morning to speak to a real owner because this is crazy to be stolen from . Partially my fault because I should have checked before driving off but my lord you have a job why steal and who else has she stolen from . Assistant manager refused to view the camera , and told me to speak to employee like ma’am what you are the manager on duty
KL
Kera L
Sep 22, 2025
5.0
The Germantown Pkwy location has amazing service. I tried their food for the first time. The young lady helped me decide on the Caribbean Jerk wrap (bomb!), the manager assisted me with choosing smoothies, and they were so nice. I will definitely be back. I had a great experience and received some good food!