Food Quality
Customers generally enjoyed the food, particularly the slushies, burgers, and breakfast items, but there were complaints about cold or improperly prepared items.
Service Speed
Service speed was inconsistent, with many customers reporting long wait times, especially during busy periods or when using the mobile app.
Customer Service
While some customers praised the friendliness of the staff, there were numerous complaints about rude service and order inaccuracies.
Cleanliness
Some reviews mentioned cleanliness positively, but there were serious concerns about unsanitary conditions in certain instances.
Management Issues
Several customers expressed dissatisfaction with management, citing poor handling of complaints and operational inefficiencies.