McDonald's

3.1
1874 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
614 S Highland St, Memphis, TN
38111, United States

Hours

Reviews

3.1
1,874 reviews
5 stars
531
4 stars
322
3 stars
311
2 stars
173
1 star
537

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

The cleanliness of the restaurant, particularly the restrooms, was criticized, with multiple reports of unsanitary conditions.

Food Quality

Many reviews mentioned issues with food quality, including cold or stale items, incorrect orders, and food safety concerns.

Operational Issues

Customers noted frequent problems with the restaurant's hours, including being closed during posted hours and drive-thru only service.
  • MC
    Mckeela Coleman
    Jan 3, 2026
    1.0
    I'm very upset.. the General Manager walked to my table and told me I had to leave because I had been there since he got there and that was at noon... At this time it was 5:15 pm .. I stated what did I do wrong and I don't know who you saw at noon cause that wasn't me I was still at home in bed trying to make myself get up... He said like I said you been here since noon and at this McDonald's we give you thirty minutes to eat... I was like wow.. ok let me call my Lyft as that's how I got there and I won't be coming back to this McDonald's he said that's fine you don't have to come back.. now mind you I had placed a order through the app .. I like to get the points and the deals several people came in and got their food before me so I finally went to the counter and asked did y'all receive a McChicken meal order the lady pushed a machine and my receipt came out then she made my order .. I don't cone to McDonald's everyday but when I do come I eat when I get there and I eat before I leave because I had a fire at my home and can't cook anything right now I am not supposed to be on my feet but I have my boot on and I catch a Lyft there and back so not to walk so much. I wasn't able to eat anything before I left or order anything to even take home so I would be ok for the night... I am embarrassed that I was treated this way .. I'm not a bum or anything and not homeless or anything like that and I have every receipt plus the app and my points to prove I pay all the time and twice a day at that... I pulled out my phone and walked to the counter to show Mr. General Manager my time stamp on when Lyft dropped me off as he kept insisting I was there since noon... He said I don't want to see that .. I was like I just want you to see I don't lie and I can't believe you don't remember me because you have took my order twice in one day yourself I pulled down my mask and said you don't remember me I always ask for the manager Lady with the eyelashes cause I like her attitude and she doesn't get mad if the app messed up that I be use sometimes for my order I didn't use it several times not knowing about it... That's my neighborhood McDonald's now I'm going to have to find another one that doesn't treat a loyal customer in this manner he finally looked at the time and kept saying I APOLOGIZE IF IM WRONG .. what he mean IF... I'm showing him he was wrong wow I have never been treated so inhumanely in my life
  • MM
    Memphis Mike
    Dec 21, 2025
    1.0
    The fact that I can pull into a drive-thru window during operational business hours and not be served because I'm not picking up Uber eats is insane to me but I guess it's normal now
  • WB
    Wayne Biles
    Dec 19, 2025
    1.0
    This McDonald’s always is only card and really just sucks overall
  • MH
    Marguerite Hibbets
    Nov 26, 2025
    3.0
    Nasty...I mean...NASTY ladies restroom. One toilet stuffed with a paper towel, another toilet was leaking g and water on the floor and the 3rd ine, the door didn't latch.
  • AR
    Ayann Reese
    Nov 1, 2025
    1.0
    I very too often eat shitty food from here because it’s the closest location. Sometimes the food is good and service is great when the supervisor is present, everything is in tip top shape. But when she’s not there, everything is a negative 10. I made a pickup order tonight and my order was already sitting when I got there they attempted to give me fresh fries, that weren’t even fresh they were just under the heat. Nuggets are like rubber, as if they had been regrouped, and my spicy crispy deluxe chicken was room temperature and had no tomatoes. They didn’t give me all of the sauces I requested with the order which ofc costs more. My thing is at least wait til I’m present at the restaurant to make my order fresh, cause now I’m and, and this is the first time I’ve ever gone out of my way to make a verbal known complaint. And then no one answers the phone but that’s every McDonald’s, huh?

Frequently Asked Questions About McDonald's

What are the McDonald's Memphis, TN location operating hours?

McDonald's in Memphis at 614 S Highland St operates 24/7 every day, with specific delivery hours from 6 AM to 11 PM on weekdays and Sundays, and extended delivery until 4 AM on Fridays and Saturdays.

Does this McDonald's location have a drive-through service?

Yes, the McDonald's at 614 S Highland St offers 24/7 drive-through service for your convenience.