Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,695 reviews
5 stars
567
4 stars
334
3 stars
299
2 stars
154
1 star
341
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with several instances of staff being unhelpful or dismissive.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Customers frequently complained about cold or stale food, with some noting that the quality has declined over time.
Wait Times
Several reviews mentioned long wait times both in the drive-thru and inside the restaurant, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the quality of certain food items.
- MGMartin Griggs5 days ago3.0The sausage mcmuffin with egg was only 2.50. Unfortunately I think it was leftover from yesterday. Very hard, and tough.
- AHAngela HillDec 30, 20255.0I would like to say Thank you! Ashley has great customer service and leadership skills! My sister and I lives close to another McDonald's, but we drive to this location because of Ashley's customer service. Every time she is there. Our food was fresh and delicious. Thank you to the team as well. We ordered two fish sandwiches and a Mcdouble meal. I will see you all next week! Happy New Year! Keep up the great work!
- VGValerie GrahamDec 30, 20252.0Came in to McDonald's one morning for a quick bite and got a bacon egg and cheese bagel, the egg was cold with a piece of cheese just laid on top. The bagel was hard as a rock.
- RSRainey SegarsDec 28, 20255.0I came here in December 2025. Just wanted to say it was an excellent experience! Got our food really quickly, both staff members were lovely, friendly, and helpful. Great experience! Seems like they might have good management or leadership. Thanks!
- EEElizaDec 11, 20253.02nd time I've ordered a steak bagel. Both times they put sausage instead of steak. Started drive thru order, lady cut us off after one sandwich. Started taking other sides order. Went in. Ordered and got free hashbrowns. Ck your order b/4 u leave.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's on Poplar Dr in Memphis?
The McDonald's on Poplar Dr in Memphis is open from 5:00 AM to 9:00 PM every day of the week.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 6:00 AM to 10:45 PM at this McDonald's.
Does this McDonald's offer a drive-thru service and what are its hours?
Yes, this McDonald's has a drive-thru open daily from 5:00 AM to 1:00 AM.
Which services are available for food pickup and delivery?
Available services include curbside pickup, delivery, same day delivery, and no-contact delivery.
How can I place an order for delivery from this McDonald's?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on Apple's App Store and Google Play.
What payment options does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
It is located at 5263 Poplar Dr, Memphis, TN 38119, USA.
Are there any notable restaurants near this McDonald's?
Nearby restaurants include Corky's Ribs & BBQ and Taco Bell, which are great options if you're exploring different dining choices in the area.
Which hotels are close to this McDonald's for travelers?
Nearby hotels include Hampton Inn Memphis-Poplar and Hampton by Hilton, convenient for visitors looking for accommodation near this McDonald's.
What other essential services are near the McDonald's at Poplar Dr?
Important nearby services include banks like Bank of America and Renasant Bank, as well as dentists like Thomas C. Patterson, DDS and American Family Dentistry.