McDonald's

3.1
1820 reviews
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Business Details

3845 E Shelby Dr, Memphis, TN
38118, United States
(901) 366-5021
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3845 E Shelby Dr, Memphis, TN
38118, United States

Hours

Reviews

3.1
1,820 reviews
5 stars
506
4 stars
299
3 stars
334
2 stars
164
1 star
517

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about old fries and improperly cooked burgers.

Service Speed

Customers frequently noted slow service, particularly during busy hours, leading to long wait times.

Cleanliness

While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions and poor food handling.
  • AW
    Andre Woods
    Dec 27, 2025
    1.0
    Store was closed but all lights and signage was on. Including drive thru
  • AA
    aizunova
    Dec 21, 2025
    1.0
    so we ordered takeout via mcdonald’s app for breakfast, app notified that our order is ready. we came during our morning break at work, waited for over 20 mins and then rushed to work. turns out they gave us three americanos instead of three cappuccinos but charged for cappuccinos. when we asked the restaurant they said their coffee machine is broken - well you should’ve let us know. i texted to the support only to get their sorry.
  • MM
    Marshall M
    Nov 26, 2025
    3.0
    It's very slow during lunch and dinner rushes but other than that it's alright. And if they get your food wrong they're very quick to correct it
  • HD
    Halli Drake
    Nov 19, 2025
    1.0
    If my card information gets stolen, I know where to send the police. While picking up an Uber delivery tonight, the employee plucked my phone from my hand, with my wallet attached, without my consent. She went into the store with my phone and made me wait outside, while my phone and wallet left my line of sight. I did not consent to have my personal property removed from my possession, and I will press charges if she stole any information.
  • KC
    Kieys j (20XIC Chocolate)
    Nov 3, 2025
    5.0
    This place was so clean food freshly cooked customer service was awesome.1st time visiting this location!
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3845 E Shelby Dr, Memphis, TN?

McDonald's at 3845 E Shelby Dr is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru service open 24/7 every day.