Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,815 reviews
5 stars
504
4 stars
299
3 stars
332
2 stars
164
1 star
516
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with several mentioning attitudes from staff and issues with order accuracy.
Order Accuracy
Numerous reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Several customers complained about cold or poorly prepared food, with some stating that the food was not fresh.
Speed of Service
Customers experienced long wait times, particularly in the drive-thru, with some waiting over 20 minutes for their orders.
Cleanliness and Atmosphere
While some praised the cleanliness and atmosphere, many others noted a lack of professionalism among staff and a chaotic environment.
- HDHalli Drake5 days ago1.0If my card information gets stolen, I know where to send the police. While picking up an Uber delivery tonight, the employee plucked my phone from my hand, with my wallet attached, without my consent. She went into the store with my phone and made me wait outside, while my phone and wallet left my line of sight. I did not consent to have my personal property removed from my possession, and I will press charges if she stole any information.
- KCKieys j (20XIC Chocolate)Nov 3, 20255.0This place was so clean food freshly cooked customer service was awesome.1st time visiting this location!
- FFFiremandad901Oct 30, 20252.0Customer service is gone.... Fast food workers with attitudes is getting old!!!
- MHMckayla HarpeOct 28, 20251.0I didn’t really care about their generally brash demeanor, but I literally only ordered one Dr Pepper thought drive through and nothing else and they gave me a different drink. I was also the only one there so it’s not like they were busy.
- MWMelanie WadeOct 19, 20251.0They messed up my order. The lady manager on duty had an attitude out of this world and ignored me and kept walking as I was sharing my concerns with her. I do not recommend going here if she is on duty.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 3845 E Shelby Dr, Memphis, TN?
McDonald's at 3845 E Shelby Dr is open 24 hours every day of the week.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, this McDonald's has a drive-thru service open 24/7 every day.
Can I order McDonald's for delivery and what are the delivery hours?
Yes, delivery is available 24/7, and you can order via their delivery website or app.
What services does this McDonald's provide?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I find the full menu for McDonald's at this location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a mobile app to order from McDonald's?
Yes, you can order using the McDonald's app available on iOS and Android.
What nearby restaurants can I visit along with McDonald's at 3845 E Shelby Dr?
Nearby restaurants include Subway, Mi Mexico Restaurant, and Burger King for additional dining options.
What nearby services can help me while visiting McDonald's at this location?
Nearby services include Total Wireless Store and Cricket Wireless Authorized Retailer for mobile needs, and ACE Cash Express for financial services.
Are there gas stations close to McDonald's at 3845 E Shelby Dr for a quick refuel?
Yes, nearby gas stations include BP, Shell Gas Station, Valero, Sunoco, and Exxon.