Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,151 reviews
5 stars
625
4 stars
388
3 stars
376
2 stars
232
1 star
530
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, understaffing, and poor customer service experiences.
Food Quality
There were numerous complaints about food being cold, old, or incorrect, with some customers expressing disappointment in the freshness.
Staff Behavior
Several reviews highlighted rude or unprofessional behavior from staff, although some employees were noted for being friendly and helpful.
Cleanliness
Concerns were raised about cleanliness in the restaurant, particularly in the bathrooms and food handling practices.
Management Response
While some customers appreciated the efforts of managers to resolve issues, many felt that overall management was lacking in addressing service and staffing problems.
- DGDanielle Gunter1 day ago2.0Staff is always very kind but it always takes 15 minutes or more to go through this drive-through and three out of four times they get my order wrong. Today they confirmed it correctly when I paid and then when I pulled up, she had it wrong so we corrected it. She confirmed again and it was correct. I waited a few more minutes for my food and then drove away and found out they gave me the wrong order. I won’t be back again.
- DDDe’Erika5 days ago4.0Lacy was great at the drive thru pick up window this afternoon around 12pm. My fries are always hot and fresh
- EJE JNov 18, 20253.0I keep coming here because I love some of the workers here who have good customer service. It's a hit or miss here but the food is usually fresh. Sometimes they don't see the customer when they come in though.
- HWHollianne WadeNov 2, 20251.0Not a single person cared to help me for almost 10 minutes. The general manager I’m assuming, the older male in the blue shirt even looked at me a few times and never offered help. I take a break from Work I didn’t even get to enjoy my meal. It was cold and I got the wrong drink and the wrong wrap.
- SGSara GaleNov 1, 20251.0I went to 5 different locations no frappe yall suck
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 2073 Union Ave, Memphis?
This McDonald's location is open 24 hours a day, seven days a week, including drive-thru and delivery services.
What types of pickup and delivery options does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's food online or through a mobile app?
Yes, you can order through the McDonald's App available on iOS and Android or via their online ordering links.
What payment methods are accepted at the McDonald's on Union Ave?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, the McDonald's at 2073 Union Ave has a 24/7 drive-thru service.
Where can I find the full menu for this McDonald's?
The full menu is available online at McDonald's official website via the link https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby restaurants offer alternative options close to McDonald's on Union Ave?
Nearby options include International House of Pancakes, Burger King, Chipotle Mexican Grill, IHOP, Five Guys, Tropical Smoothie Cafe, and Little Caesars Pizza.
Are there convenient banking services near McDonald's on Union Ave?
Yes, nearby you'll find Bank of America ATM, Bank of America Financial Center, Regions Bank, and Renasant Bank for your banking needs.
What nearby services or shops might complement a visit to McDonald's?
Close by are Holiday Deli & Ham Co., Massage Institute of Memphis, Urban Luxe Salon, Valvoline Instant Oil Change, and Cellular Renewal for additional services and shopping.
Does McDonald's offer any rewards or promotions?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program.