Huey's Poplar

Reviews

• MM

  Michelle

  Dec 31, 2025
  3.0
  Food was good, I wish they had the original veggie burger. I really miss that burger....
• RC

  Rafael Chanchamire

  Dec 22, 2025
  5.0
  Siempre es un buen restaurante para comer hamburguesas es acogedor y original y las hamburguesas siempre estan buenas con buen precio
• LA

  Laura Ashton

  Dec 21, 2025
  2.0
  I want to preface this review by saying that we have been loyal patrons of Huey’s (other locations) for over 20 years and have generally had good experiences. Unfortunately, the Poplar Avenue location has disappointed us the last three times we’ve visited. The third time was not the charm, and it will definitely be our last. It’s especially disappointing because we live very close and can literally see this location from our backyard. We visited today around 11:25 a.m. in hopes of beating the lunch rush, and the experience was extremely frustrating. My husband and I ordered fried pickles, a club sandwich (ordered cold), onion rings, and a Philly cheesesteak. The appetizer came out in a reasonable amount of time, but our lunch took over 50 minutes to arrive. My husband mentioned that his sandwich arrived cold, so maybe it was sitting in the prep window for a long time. What made the situation worse was the complete lack of communication. We repeatedly heard vague comments like “I’m checking on your food,” “It will be right out,” and eventually, “My manager is handling it.” Handling what? There was never any explanation as to why our food was taking so long. We are very understanding people, but without any context, it’s hard not to feel ignored. To add to the frustration, a party of seven was seated after us, ordered mostly burgers, and received their food before we did. A four-top that arrived well after we were seated was also served before us. At that point, it felt like our order may have been forgotten or mishandled, but no one ever explained what went wrong. If a manager truly was “handling it,” I would have expected the manager to come to the table, explain the delay, and make some effort to correct the situation, whether that meant comping a soft drink or the appetizer. Instead, all we received was a brief apology with no explanation. Customer service feels like a lost art here. This is not a dig at our server. He was clearly busy and juggling many tables, and this feels more like a breakdown in communication and management than a server issue. I waited tables years ago, and I can confidently say this situation could have been handled much better. Communication is key, and even a simple explanation would have gone a long way. I understand that things happen in restaurants, but when they do, they need to be addressed and made right. Leaving customers sitting with little to no information for nearly an hour is unacceptable. Sadly, this experience has ensured we won’t be returning to this location.
• LG

  Laquita Giles

  Dec 20, 2025
  5.0
  The Huey’s burger was delicious! The chicken Philly was great as well and their ranch was some of the best I’ve ever had. Service was quick and friendly. I’ll definitely return when I’m in Memphis again.
• CK

  Christian Kling

  Dec 13, 2025
  5.0
  Have spent 10,000$ here in the last six months. Always great food and better service. Beer is freezing cold and cheap. Mixed drinks are delicious. Today after over 100 visits I accidentally had my ID sitting in the napkin garbage and it was brushed off the table. I came back 20 minutes later and was so apologetic and willing to dig through the garbage myself, The Tall older bartender found it in 10 seconds with no fuss at all. Absolutely love this place I’ll be back 1000 times!!!! You guys ROCK!!!!

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