Dave & Buster's Memphis

Reviews

• TB

  Tammye Butler

  2 days ago
  5.0
  A little slow start on the service considering they weren't crowded, but the manager came by and checked in; so they very the 5! Oh, and get the Philly Cheesesteak! Yaaaaasssss... THAT!
• DR

  Daniel Rowley

  Nov 11, 2025
  1.0
  Location: Dave & Buster’s — 2751 Wolf Creek Pkwy, Memphis, TN 38133 Date: November 11, 2025 (Veterans Day) We showed up at 7:00 pm for the Veterans Day free entrée and $10 Power Card. The front desk was completely empty. A hostess walked by, didn’t greet us, didn’t say a word, and we stood there for 10 minutes before anyone acknowledged us. Our server, Divine, was the bright spot—polite, made a few good under-$20 recommendations, and did what she could. Unfortunately, the rest of the experience was a mess. Several staff members stared at us while we waited and the tone in the room felt openly hostile. At 7:50 pm a manager (we were told his name was “David,” but the hostess seemed unsure) told us our food would be out in three minutes. We finally received it at 8:30 pm—forty minutes later. What made it worse: we overheard staff complaining about veterans coming in for the free meals and not tipping. It’s Veterans Day—the whole point of the promo is to honor service, not gripe about it in front of guests. For the record, my family and I did tip, despite the problems. To top it off, it was my wife’s birthday. We were promised a complimentary birthday dessert at 8:00 pm. We waited until 10:00 pm and no one ever brought it or checked back. Because service dragged so long, I even missed Outback Steakhouse’s Veterans Day free meal, which closed at 9:00 pm. I’ll be contacting BBB and Dave & Buster’s corporate about this outrageous waste of time and the way guests were made to feel. Leadership at this location needs a serious reset—better staffing at the host stand, honest wait-time updates, basic follow-through on birthday promises, and training on how to treat veterans and all guests with respect. Divine tried, but one conscientious server can’t fix a culture like this. Bottom line: One star. We won’t be back
• DT

  D Truth

  Nov 11, 2025
  1.0
  The service was actually a ZERO! The wait was VERY long. Not enough staff obviously to cover a Veterans' day crowd. The manager was apologetic, but the servers were horrible. Plenty of seating, but not enough QUALITY help. I hadn't got my meal before this review, however I rated the food based on the overall experience.
• LS

  Lashun Shaw

  Nov 5, 2025
  5.0
  We always enjoy Dave and Buster's. This one if fun for children AND adults. The games are fun for all ages and the restaurant that's inside is really really good. From Philadelphia Pennsylvania to Germantown Tennessee and all the cities that we've visited between. Every single time... every state... every city... the food at Dave and Buster's was worth going way out of the way for! The kids loves the games, but for the kids or on dates, I was there for the food lol.
• AP

  Angela Palmisano

  Oct 19, 2025
  1.0
  We actually had a good time playing the games in the arcade. It was the restaurant that made the entire experience terrible. Not sure how to describe it because you dont want to make it seem like you're being negative about everything but wow... it was bad. We waited a significant amount of time after only ordering boneless wings, sliders, a coke and sprite. The manager had said he was going to check on our food and then we never saw him again... 30+mins later still no food or even communication that something had happened. I think the waitress realized a mistake was made but by then we had already been there for over an hour with no food and empty soda glasses. And if you as a manager say you are going to check on something, you do it and circle back. I think thats what made it all worse. No communication. Mistakes happen. Maybe she forgot to put our order in. Maybe the kitchen staff lost the ticket. Maybe everyone there hates their job and could careless about providing good service. But the snowball effect that took place made for an unpleasant experience. Thats a large restaurant area that should be full... I can see why its not.

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