Business Details
About
Mexican Restaurant
Chipotle Ridgeway Trace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,539 reviews
5 stars
627
4 stars
324
3 stars
131
2 stars
97
1 star
360
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of engagement, and dismissive attitudes towards customers.
Cleanliness
Many customers reported unsanitary conditions, including dirty dining areas and unkempt food preparation stations.
Food Quality
While some customers praised the food for being fresh and flavorful, others complained about inconsistent portion sizes and running out of key ingredients.
Operational Issues
Several reviews noted that the restaurant frequently ran out of food items, closed early, or prioritized online orders over in-person customers.
Staff Attitude
There were multiple mentions of staff having a negative demeanor, with complaints about employees rushing customers and displaying frustration.
- THTeresa HamptonNov 11, 20255.0It always the best in taste for my family.🤩🤩
- LALarry H AndrewsNov 1, 20251.0My first and last time ever wasting my time going there. Service is the worst and how are you out of steak chicken and pork did they not see it getting low
- TSTrinity SpencerOct 22, 20255.0Alicia is the best !!
- LWLynette WaltonOct 6, 20252.0The food at this Chipotle location was fresh and flavorful—no complaints there. However, the customer service left much to be desired. After finishing my meal, I approached the counter to request a bag for my leftovers. Several crew members stood nearby while the manager handled the register, yet no one acknowledged me until I had to speak up. One crew member walked past multiple times before finally asking what I needed, and their tone came across as irritated rather than helpful. I understand busy shifts happen, but basic courtesy and attentiveness go a long way. A simple acknowledgment or offer of assistance would’ve made the experience feel more respectful. Hopefully, the team can improve on customer engagement moving forward.
- JCJustin CampbellSep 24, 20251.0There is an older white lady that works there. She wears glasses. Every time I go, she always tries to rush me. She gets mad when I ask for extra and she Always tries to predict my order and it doesn’t let me talk. She’s very unprofessional doesn’t need to be serving food.she gets an attitude with u I don’t appreciate that she needs to be fired
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Ridgeway Trace specialize in?
Chipotle Ridgeway Trace offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 5865 Poplar Ave, Memphis?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Ridgeway Trace offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options.
How can I place an order online for Chipotle Ridgeway Trace?
You can order online at https://order.chipotle.com/ or use the Chipotle app available in the Apple App Store.
Are credit cards accepted at Chipotle Mexican Grill on Ridgeway Trace?
Yes, Chipotle accepts credit cards for payment.
Is Chipotle Ridgeway Trace LGBTQ friendly?
Yes, this location welcomes LGBTQ customers.
What nearby places can I visit after dining at Chipotle Ridgeway Trace?
You can visit nearby places like Yogurt Mountain for frozen yogurt, Panera Bread for coffee and baked goods, or Genghis Grill for Asian cuisine.
Are there any nearby salons close to Chipotle Ridgeway Trace?
Yes, Sports Clips Haircuts of Ridgeway and Milan Laser Hair Removal are nearby for haircuts and beauty services.
Can I find shopping options near Chipotle Mexican Grill on Ridgeway Trace?
Yes, stores such as J.Crew Factory, Bath & Body Works, and Carter's are nearby for clothing and beauty products.
How can nearby places help me plan my visit to Chipotle Ridgeway Trace?
You can combine your meal at Chipotle with visits to nearby attractions like Four Points by Sheraton Memphis East for accommodation or Visionworks for eyewear, making your trip convenient and enjoyable.