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Bojangles

3.7
(346 reviews)

Business Details

(901) 372-5289

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Wheelchair accessible entranceAvailable

Location

Bojangles
3551 Austin Peay Highway, Memphis, TN
38128, United States

Hours

Reviews

3.7
346 reviews
5 stars
181
4 stars
49
3 stars
20
2 stars
31
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several mentioning unprofessional behavior from staff.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed; while some praised the taste, others reported receiving old or improperly cooked items.

Cleanliness

The restaurant was noted for being clean and well-maintained by some customers, although others experienced issues with food safety.

Operational Issues

Customers frequently mentioned problems with the restaurant's hours and service speed, including being closed early or long wait times.
  • TS
    Travis Steffen
    Feb 12, 2026
    5.0
    First time at Bojangles. Store was clean and staff friendly.
  • CG
    C G
    Jan 11, 2026
    2.0
    I placed an order through the app around 4:00 p.m. and scheduled my pickup for 4:25 p.m. When I arrived, my order wasn't ready. I was told five more minutes, they had to cook more tenders. I ended up getting my order close to 5:00 p.m. It didn't have the seasoned fries I ordered, and it was missing the dipping sauce. Having to wait an additional 25 minutes defeats the purpose of ordering online. The young lady at the front counter was very polite and apologetic. That's the only reason I'm leaving two stars.
  • CT
    Carl Townsend
    Jan 3, 2026
    1.0
    Horrible customer service and food is never fresh. I was given old food on 3 different occasions when I clearly stated I wanted it fresh.
  • GG
    gmcdell
    Dec 27, 2025
    5.0
    I eat at this location at least once a week. The workers are friendly and the food is delicious.
  • TD
    Telsha davis
    Dec 26, 2025
    2.0
    Why??? Bojangles back in the day had bone in chicken, this new one don't. I wasted my money on this. I'm not even a Popeyes chicken person, but they got BOJANGLES beat by a long shot. The dirty rice just salt, no flavor. The 3 tiny strips just a little flavor, I'm not going back. I could've got Churchs with that jalapeno, Popeyes spicy chicken, KFC original recipe, Jack Pirtles with the brown gravy....see what I mean. Never again!

Brand Certified Facts from Bojangles

Bojangles partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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