Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local McKenzie Subway® Restaurant at 15697 Highland Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.4
213 reviews
5 stars
71
4 stars
47
3 stars
33
2 stars
18
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and incorrect orders.
Cleanliness Issues
Multiple reviews highlighted unsanitary conditions, particularly in the bathrooms and food preparation areas.
Food Quality
Many customers expressed dissatisfaction with the quality and quantity of food, noting issues like skimpy portions and incorrect ingredients.
Coupon Acceptance
Numerous complaints were made about the refusal to accept coupons, leading to frustration among customers.
Staff Attitude
Several reviews mentioned unhelpful and unfriendly staff, contributing to a negative dining experience.
- GCGlenn CooperOct 19, 20251.0Had good service, they were friendly. However, after I started eating I noticed something. There was a pen top in my sandwich.... seriously. Disgusting.... never will I go back.
- DDDerek DosterAug 7, 20251.0It’s 12:04 noon in the middle of lunch rush and I’m the only customer. Nobody in the drive thru. Yo! Upper mgt!. I’m talking to you! This has been happening for a while but I’ll let you in on the secret. Prices are up and the sandwich is small. Where is the meat?!? I’m pissed! Apparently everyone else in McKenzie is too bc nobody else is here. 4 nice ladies are standing behind the counter with nothing to do! If you can’t do better, close your doors. Feed your customer and your customer will feed you in return. It’s 12:10 and I’m still the only customer…. Including drive thru.
- MFMichelle FuquaJul 14, 20255.0Went this morning great service very clean and good communication
- KRKevin RuizJul 4, 20252.0Ordered a footlong meatball sub to go. After I got to work and went to eat it I found out it had no marinara sauce on it and the bread was hardly toasted. I took a picture of it I wish I could post here. It just looked so pathetic. I posted it to my Facebook page. I already got a 😮 and a 😥 reactions from my FB friends. I thought I could just let it go, but what kinda person would not put marinara sauce on a meatball sub? That's what gives it it's tanginess. It's like getting a sauce less pizza. It's just wrong. I called the restaurant and asked the girl who answered if perhaps they had ran out of marinara sauce. She said no and offered to fix the problem,, but I was already in another town. She just fell silent after that. Should have at least offered me a coupon or something.
- SOsamantha overstreetJun 22, 20251.0Today June 22,2025 myself ,husband and daughter went into subway and placed our order we all had combo as you know it come with fountain drinks when I got ice there was MOLD in my ice my husband went into the men’s restroom the toilet was had pee all over the set and the toilet was stopped up I understand things happen but just every night cleaning could have fixed this problem
Frequently Asked Questions About Subway
Where is the Subway restaurant located?
The Subway restaurant is located at 15697 Highland Ave, Carroll, McKenzie, TN 38201, USA.
What are the operating hours of Subway on weekends?
Subway is open from 9:00 AM to 10:00 PM every Saturday and Sunday.
Does Subway offer catering services?
Yes, Subway offers catering services for your events and gatherings.
Can I dine in at this Subway location?
Yes, this Subway location serves dine-in customers in addition to other service options.
What meal options does Subway serve?
Subway serves breakfast, lunch, and dinner meals.
What are the ordering options available at Subway?
You can order at Subway via the app, online, in-restaurant meals, curbside pickup, or delivery services.
Is there a drive-through option at Subway?
Yes, this Subway location has a drive-through for your convenience.
What are some nearby places I can visit after eating at Subway?
Nearby places include Factory Connection clothing stores, Lulu Belles flowers and gifts shops, and Cloud 9 Boutique for women's clothing and shopping.
Are there other dining options near Subway?
Yes, nearby dining options include Dairy Queen ice cream and fast food restaurants, Sonic Drive-In burger restaurants, and Domino's Pizza.
Where can I find essential services near Subway?
Essential services near Subway include Nationwide Mutual Insurance Company, FSB Insurance agencies, Western Union money transfer services, and Hamilton-Ryker Co. employment agencies.