Many customers reported poor service, including long wait times, incorrect orders, and lack of acknowledgment from staff.
Food Quality
Feedback on food quality was mixed; while some praised the taste, others complained about cold food, incorrect items, and poor preparation.
Cleanliness
Several reviews highlighted the cleanliness of the restaurant, particularly the dining area and restrooms.
Staff Attitude
Customer experiences with staff varied, with some noting friendly service while others reported rudeness and indifference.
Ordering Process
The shift to kiosk ordering was criticized by some customers who preferred personal interaction over automated systems.
TW
Tyler Woods
Nov 13, 2025
1.0
Why is there and phone number? When you call just beeps and hangs up! Order is messed up and can’t get hold of the store
TS
Tate Spell
Nov 9, 2025
1.0
Stopped in the drive thru to get some food and after we had received the food we noticed that there was almost no food in the tacos and burritos we ordered. I feel like I was robbed of food.
NB
nat bacon
Oct 21, 2025
5.0
Excellent service. Good food.
MD
murray davis
Sep 23, 2025
1.0
Purchase a meal and really felt discriminated against One stood up there waiting to order no one came started to order on the machine and his white couple walked up and all of a sudden a guy automatically appeared took that order and took off running never asked me if I needed help. Their order comes up My order still waiting. My order finally came up and he came up to the front throws across the corner off of Murray turn around walked off end of it I walked out. Open up my plate paid for extra beans extra rice and didn't get it called over there and the guy that answered the phone said come on over we'll make it right I don't think so.
What are the operating hours of Taco Bell at 127 Pleasant Grove Road SW?
Taco Bell at 127 Pleasant Grove Road SW is open daily from 8:00 AM to 1:00 AM.
Does this Taco Bell location offer drive-through service?
Yes, this Taco Bell location offers drive-through service daily from 8:00 AM to 1:00 AM.
Can I order food online from this Taco Bell?
Yes, you can order online to skip the line inside via their website.
What payment methods are accepted at this Taco Bell?
This Taco Bell accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Taco Bell at this location offer dine-in and takeout options?
Yes, they serve dine-in, takeout, delivery, and drive-through options.
What is the phone number to contact Taco Bell at 127 Pleasant Grove Road SW?
You can contact Taco Bell at this location by calling +1 423-250-3829.
What is the address of this Taco Bell location?
The address is 127 Pleasant Grove Road SW, McDonald, TN 37353, United States.
Are there nearby gas stations where I can fuel up near this Taco Bell?
Yes, nearby gas stations include Exxon & Mobil Stations, Exxon, Pilot Travel Center, and CAT Scale, making it convenient to fuel up before or after your visit.
What entertainment options can I find near this Taco Bell?
Nearby entertainment includes UEC Theatres and Premiere Theatre 12 Cleveland for movie experiences.
Which other dining options are located close to Taco Bell at 127 Pleasant Grove Road SW?
Nearby dining includes McDonald's, Baskin-Robbins, Cinnabon, and Subway, offering a variety of fast food and dessert choices.