McDonald's

3.3
1653 reviews
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Business Details

281 Pleasant Grove Rd, McDonald, TN
37353, United States
(423) 479-1567
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
281 Pleasant Grove Rd, McDonald, TN
37353, United States

Hours

Reviews

3.3
1,653 reviews
5 stars
547
4 stars
293
3 stars
286
2 stars
143
1 star
384

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times in both the drive-thru and inside the restaurant.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints.

Cleanliness

Some customers praised the cleanliness of the location, while others reported unsanitary conditions.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers feeling ignored or disrespected.

Food Quality

Several reviews mentioned cold or stale food, with complaints about the overall quality of the meals.
  • AY
    Aly Yoder
    6 days ago
    1.0
    Placed a mobile order at 340, only to get to the store and see closed signs up everywhere with employees inside. How do I get my money back?
  • DP
    Douglas Parvin
    Jan 1, 2026
    3.0
    The fries were almost cold & the tomatoes on my sandwich were not fresh (they were almost mushy).
  • AN
    Abdullah Ünal
    Dec 30, 2025
    1.0
    I paid $33 for 2 Deluxe Quarter Pounders, 2 Deluxe McCrispys, and 1 Big Mac. This is the first time in my life I am leaving a review for McDonald’s The chicken burgers were undercooked the meat was raw when I bit into the chicken burger, my teeth couldn’t cut through the meat Even the beef burgers had raw/undercooked parts around the edges make sure the meat is fully cooked before serving customers.
  • RR
    Renea Ramsey
    Dec 20, 2025
    5.0
    Honestly the nicest mcdonalds I've ever been to. The lobby is clean, the food came out fresh and hot, I got all my sauces. Im really impressed to be honest.
  • FH
    Fallon H
    Dec 14, 2025
    1.0
    Unfortunately this place is on my way to and from some routine routes for work, so in desperation - I've popped in more than once, HOPING they will prove me wrong,.. but NOPE. Every single time I end up at this particular McDonald's, I leave with cold food, an extreme wait (this last one was 25 min in the drive through for a mobile order with 3 other cars in line), and an obviously undertrained staff member. Seriously, just avoid this exit and move along to the next if you can make it. I try not to leave bad reviews often, but this place has earned it on repeat.
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Frequently Asked Questions About McDonald's

What are the operating hours for dining in at McDonald's on Pleasant Grove Rd?

McDonald's is open 24 hours every day for dining in at 281 Pleasant Grove Rd, McDonald, TN 37353.

When is drive-thru service available at this McDonald's location?

The drive-thru at McDonald's is open 24 hours a day, seven days a week.