Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
400 reviews
5 stars
180
4 stars
67
3 stars
46
2 stars
29
1 star
78
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or stale items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and equipment.
Kiosk Experience
The use of kiosks for ordering was unpopular among customers, with many preferring human interaction.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
- SSSydneyDec 29, 20251.0Ordered 6 frosties. Asked for them to be put in a drink carrier instead of a bag. Cashier (fake orange hair) immediately got mad, said her "boss won't let me use a a carrier" then slammed the door on us. When we asked the other girl (dark hair) she said that was the assistant manager then refused to five us our frosties. We have been going weekly almost and orderng frosties and always get a drink carrier. They also threatened to call the cops because we kept asking for our order to be given to us. Apparently, because we used Boo book coupons, which we had to pay for, that made it ok to yell obscenities at me. Now I have a car full of extremely upset children who don't understand why they cannot have their frosties. Will be a cold day in hell before we go back to that store. I'll drive 30 minutes instead of 5 if I want Wendy's.
- JAJosh AllenDec 13, 20251.0This location does not have cashiers. It’s only 1 screen automatic that cannot do specials. If you want to pay cash you have to find someone’s attention. I would not recommend going to this Wendy’s if you want any kind of human interaction. Super disappointed in this location going to a terrible automated service. There is no service here. Also almost no place to sit inside. They want you to do the drive through here.
- KFKnox FoodieNov 10, 20255.0Your new night shift crew is fantastic, at least from my experience tonight, very sweet kids.
- JRJennifer RoseOct 26, 20251.0This will be the third order in the past few weeks that I AM MORE THAN DISAPPOINTED WITH!!!!! THE TOPPINGS ARE PATHETIC! I ordered extra pickle...... where are the toppings???? It is not like these combos are cheap anymore. Then when you call no one answers the phone. So should we pull over it inspect our food before we drive away?? Absolutely ridiculous!
- TBTristan BrownOct 3, 20251.0Today, I purchased food from broadway location. When I opened it, I found visible mold. I returned to the store, but the staff refused to refund me, saying only the GM could approve it. This is unacceptable. I expect an immediate refund and follow-up action to ensure food safety standards are being enforced at this location. I have photos and the receipt to verify the issue.
Frequently Asked Questions About Wendy's
Is 1771 W. Broadway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at Wendy's on 1771 W. Broadway Ave.?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, breakfast is served including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can customers order Wendy's food for delivery or takeout?
Yes, this location offers dine-in, drive-thru, delivery where available, and takeout services.
What payment methods are accepted at Wendy's on W. Broadway?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I find menu prices and nutritional information for this Wendy's?
Menu prices and nutrition details can be found on the Wendy's website or mobile app after selecting this location.
Is this Wendy's location currently hiring?
Check the Wendy's Careers page and search for jobs in Maryville, TN to see current openings.
How can I provide feedback or contact this Wendy's location?
You can call (865) 268-2886, use the Wendy's live chat or Contact page, or fill out the customer satisfaction survey with your receipt info.
What nearby places can I visit before or after dining at Wendy's on W. Broadway?
Nearby spots include Baskin-Robbins for ice cream, Marco's Pizza for Italian food, and Southern Twist Nutrition smoothie bar for a healthy refreshment.
Are there convenient automotive services near this Wendy's?
Yes, nearby automotive services include I Deal Auto Sales, Take 5 Oil Change, Procare Tire & Service, and AutoZone auto parts store, convenient for quick vehicle care while you eat.
What other fast food options are located close to this Wendy's?
Nearby fast food restaurants include Subway and Chick-fil-A, providing a variety of dining choices in the area.