Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with food quality, including old or cold items, incorrect orders, and unsatisfactory taste.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and unhelpful management.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and equipment.
Ordering Experience
Customers expressed frustration with the reliance on kiosks for ordering, leading to a lack of human interaction and confusion.
Inconsistent Service
Feedback indicated a significant inconsistency in service quality, with some praising the staff while others reported negative experiences.
FF
Frank
Jan 18, 2026
1.0
Food tasted like the people felt. Old patties, soggy bun, French fries were soggy and $35. Avoid unless you want to open up a science experiment In your rapper
SS
Sydney
Dec 29, 2025
1.0
Ordered 6 frosties. Asked for them to be put in a drink carrier instead of a bag. Cashier (fake orange hair) immediately got mad, said her "boss won't let me use a a carrier" then slammed the door on us. When we asked the other girl (dark hair) she said that was the assistant manager then refused to five us our frosties. We have been going weekly almost and orderng frosties and always get a drink carrier. They also threatened to call the cops because we kept asking for our order to be given to us. Apparently, because we used Boo book coupons, which we had to pay for, that made it ok to yell obscenities at me. Now I have a car full of extremely upset children who don't understand why they cannot have their frosties. Will be a cold day in hell before we go back to that store. I'll drive 30 minutes instead of 5 if I want Wendy's.
JA
Josh Allen
Dec 13, 2025
1.0
This location does not have cashiers. It’s only 1 screen automatic that cannot do specials. If you want to pay cash you have to find someone’s attention. I would not recommend going to this Wendy’s if you want any kind of human interaction. Super disappointed in this location going to a terrible automated service. There is no service here.
Also almost no place to sit inside. They want you to do the drive through here.
JR
Jennifer Rose
Oct 26, 2025
1.0
This will be the third order in the past few weeks that I AM MORE THAN DISAPPOINTED WITH!!!!! THE TOPPINGS ARE PATHETIC! I ordered extra pickle...... where are the toppings???? It is not like these combos are cheap anymore. Then when you call no one answers the phone. So should we pull over it inspect our food before we drive away?? Absolutely ridiculous!
TB
Tristan Brown
Oct 3, 2025
1.0
Today, I purchased food from broadway location. When I opened it, I found visible mold. I returned to the store, but the staff refused to refund me, saying only the GM could approve it.
This is unacceptable. I expect an immediate refund and follow-up action to ensure food safety standards are being enforced at this location. I have photos and the receipt to verify the issue.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at Wendy's on 1771 W. Broadway Ave.?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, breakfast is served including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can customers order Wendy's food for delivery or takeout?
Yes, this location offers dine-in, drive-thru, delivery where available, and takeout services.
What payment methods are accepted at Wendy's on W. Broadway?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I find menu prices and nutritional information for this Wendy's?
Menu prices and nutrition details can be found on the Wendy's website or mobile app after selecting this location.
Is this Wendy's location currently hiring?
Check the Wendy's Careers page and search for jobs in Maryville, TN to see current openings.
How can I provide feedback or contact this Wendy's location?
You can call (865) 268-2886, use the Wendy's live chat or Contact page, or fill out the customer satisfaction survey with your receipt info.
What nearby places can I visit before or after dining at Wendy's on W. Broadway?
Nearby spots include Baskin-Robbins for ice cream, Marco's Pizza for Italian food, and Southern Twist Nutrition smoothie bar for a healthy refreshment.
Are there convenient automotive services near this Wendy's?
Yes, nearby automotive services include I Deal Auto Sales, Take 5 Oil Change, Procare Tire & Service, and AutoZone auto parts store, convenient for quick vehicle care while you eat.
What other fast food options are located close to this Wendy's?
Nearby fast food restaurants include Subway and Chick-fil-A, providing a variety of dining choices in the area.
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