Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
398 reviews
5 stars
180
4 stars
67
3 stars
46
2 stars
29
1 star
76
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold, stale, and improperly prepared items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and incorrect order handling.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and equipment.
Order Accuracy
Frequent complaints about incorrect orders and missing items were mentioned, indicating a lack of attention to detail.
Drive-Thru Experience
The drive-thru service was often described as slow and frustrating, with long wait times and issues with order fulfillment.
- KFKnox FoodieNov 10, 20255.0Your new night shift crew is fantastic, at least from my experience tonight, very sweet kids.
- JRJennifer RoseOct 26, 20251.0This will be the third order in the past few weeks that I AM MORE THAN DISAPPOINTED WITH!!!!! THE TOPPINGS ARE PATHETIC! I ordered extra pickle...... where are the toppings???? It is not like these combos are cheap anymore. Then when you call no one answers the phone. So should we pull over it inspect our food before we drive away?? Absolutely ridiculous!
- TBTristan BrownOct 3, 20251.0Today, I purchased food from broadway location. When I opened it, I found visible mold. I returned to the store, but the staff refused to refund me, saying only the GM could approve it. This is unacceptable. I expect an immediate refund and follow-up action to ensure food safety standards are being enforced at this location. I have photos and the receipt to verify the issue.
- BDBrian DavisOct 2, 20251.0If you walk into this store and you have cash they will not wait on you. They only want you going through the drive-thru or paying with a card at the kiosk. There were eight workers who looked at me and did not bother to come over to take my order. The manager asked me are you paying with cash and I said yes and she said well you're just going to have to wait. This is the root of store and the rudest employees I have ever seen and I'm a person who works in the food industry. I left the store not ordering the thing
- SGSara GraySep 27, 20251.0I truly would give negative stars if that were possible. My experience here was disgusting, tactless and beyond rude. I went this morning for a Honey Buddy Chicken biscuit. We got to the window and were asked to pay, we did. After paying, we were informed we would have to wait six minutes for a biscuit. Which, in theory is fine, but that should have been discussed before the payment was made. The employee was rude and they asked us to pull forward so their timer wouldn't score negatively, we refused because we had already paid and there wasn't anyone behind us. The manager then came to the window, already rude despite not speaking to us prior. The kicker? The 3rd employee slammed the food through the window, we waited 17 minutes in total, no refund but a 2.00 discount the next time we come, and THE BISCUITS WERE COLD. Awful experience, awful food quality, incredibly rude management and staff.
Frequently Asked Questions About Wendy's
Is 1771 W. Broadway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Maryville, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Maryville, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (865) 268-2886.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 1771 W. Broadway Wendy’s serve breakfast?
Yes, this Wendy’s location in Maryville, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's on 1771 W. Broadway Ave.?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, breakfast is served including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can customers order Wendy's food for delivery or takeout?
Yes, this location offers dine-in, drive-thru, delivery where available, and takeout services.
What payment methods are accepted at Wendy's on W. Broadway?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I find menu prices and nutritional information for this Wendy's?
Menu prices and nutrition details can be found on the Wendy's website or mobile app after selecting this location.
Is this Wendy's location currently hiring?
Check the Wendy's Careers page and search for jobs in Maryville, TN to see current openings.
How can I provide feedback or contact this Wendy's location?
You can call (865) 268-2886, use the Wendy's live chat or Contact page, or fill out the customer satisfaction survey with your receipt info.
What nearby places can I visit before or after dining at Wendy's on W. Broadway?
Nearby spots include Baskin-Robbins for ice cream, Marco's Pizza for Italian food, and Southern Twist Nutrition smoothie bar for a healthy refreshment.
Are there convenient automotive services near this Wendy's?
Yes, nearby automotive services include I Deal Auto Sales, Take 5 Oil Change, Procare Tire & Service, and AutoZone auto parts store, convenient for quick vehicle care while you eat.
What other fast food options are located close to this Wendy's?
Nearby fast food restaurants include Subway and Chick-fil-A, providing a variety of dining choices in the area.