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Brand Certified

Sonic Drive-In

3.6
(1566 reviews)

Business Details

411 Foothills Mall Drive, Maryville, TN
37801, United States
(865) 984-1325

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Maryville, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 411 Foothills Mall Drive for the ultimate SONIC experience!

Location

Sonic Drive-In
411 Foothills Mall Drive, Maryville, TN
37801, United States

Hours

Reviews

3.6
1,566 reviews
5 stars
625
4 stars
351
3 stars
231
2 stars
126
1 star
233

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude service and long wait times, particularly in the drive-thru and for mobile orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

The quality of food was often criticized, with reports of cold, overcooked, or improperly prepared items.

Staff Attitude

Several customers noted unprofessional behavior from staff, including dismissive attitudes and lack of responsiveness.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted improvements in service during recent visits.
  • MA
    Marissa Anne
    3 days ago
    1.0
    The burger looked like it was literally thrown together. I had to reassemble it before I ate it. The patties were off the bun, and the toppings were barely on it as well. The bun was also burnt. This place didn’t used to be this bad, but the last few times I’ve come here, my burgers have been assembled as if they were just thrown together and not properly placed on. Something needs to be done, I understand it gets busy, but assembling food together like that is just unnecessary.
  • SJ
    Sarah Jayeh
    3 days ago
    1.0
    Don't bother asking for sauce, they never provide it if you do. Even once you get to the window as you are paying and ask again they still forget it.
  • JL
    Jamison Lemons
    Feb 19, 2026
    1.0
    I ordered a shake with my food, and they put the shake IN the bag with the food. It was spilled everywhere and melted from the heat of the food. Food was cold from the shake. Terrible service.
  • SM
    Steve McGee
    Feb 5, 2026
    5.0
    I screwed up an item on a mobile order and the waitress was kind enough to fix it no charge. It was absolutely my fault and they said no problem. Nice folks
  • MA
    Michelle Anderson
    Jan 29, 2026
    1.0
    Looks like they assembled my burger from across the room. The box has more meat and pickles in it than the bun, which was soaked in black grease. Unedible. Your cooks don't care.

Brand Certified Facts from Sonic Drive-In

This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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