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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Maryville, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 411 Foothills Mall Drive for the ultimate SONIC experience!
Customers frequently reported rude service and long wait times, particularly in the drive-thru and for mobile orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
The quality of food was often criticized, with reports of cold, overcooked, or improperly prepared items.
Staff Attitude
Several customers noted unprofessional behavior from staff, including dismissive attitudes and lack of responsiveness.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted improvements in service during recent visits.
MA
Marissa Anne
3 days ago
1.0
The burger looked like it was literally thrown together. I had to reassemble it before I ate it. The patties were off the bun, and the toppings were barely on it as well. The bun was also burnt. This place didn’t used to be this bad, but the last few times I’ve come here, my burgers have been assembled as if they were just thrown together and not properly placed on. Something needs to be done, I understand it gets busy, but assembling food together like that is just unnecessary.
SJ
Sarah Jayeh
3 days ago
1.0
Don't bother asking for sauce, they never provide it if you do. Even once you get to the window as you are paying and ask again they still forget it.
JL
Jamison Lemons
Feb 19, 2026
1.0
I ordered a shake with my food, and they put the shake IN the bag with the food. It was spilled everywhere and melted from the heat of the food. Food was cold from the shake. Terrible service.
SM
Steve McGee
Feb 5, 2026
5.0
I screwed up an item on a mobile order and the waitress was kind enough to fix it no charge. It was absolutely my fault and they said no problem. Nice folks
MA
Michelle Anderson
Jan 29, 2026
1.0
Looks like they assembled my burger from across the room. The box has more meat and pickles in it than the bun, which was soaked in black grease. Unedible. Your cooks don't care.
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