Brand Certified
McDonald's
3.5(1639 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2315 Market Place Drive, Maryville, TN
37802, United States
Certified by McDonald's • Mar 01, 2026
(865) 982-7880
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
1,639 reviews
5 stars
562
4 stars
354
3 stars
290
2 stars
151
1 star
275
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and rude staff, particularly in the drive-thru and at the counter.
Food Quality
Many reviews mentioned cold, stale, or improperly prepared food, with specific complaints about soggy fries and incorrect items.
Cleanliness
Several customers noted unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.
Inconsistent Experience
While some customers praised quick service and friendly staff, these positive experiences were overshadowed by numerous complaints about service and food quality.
- ARAllan Ruiz4 days ago1.0This McDonald's has soo slow service, I wait 30 minutes in Drive-thru and Noone attend me, I leave and other 4 o 5 cars did the same
- EAEmily Anderton-GrahamFeb 23, 20261.0I come here routinely and service just gets worse. It used to be a fight to get any sauce, showing my receipt that I paid for extra. Then it was an issue with rude staff speaking over you when ordering in the drive thru "OKAY, OKAY, ANYTHING ELSE" without getting a word.Now my food is consistently wrong, or I am asked to pulled into a spot to wait. Right now I'm sitting for a smoothie. It took over 2 minutes for someone to take my order. I pulled to the window and it wasn't even started and it was me and one other car. I swear you could order ice water and be asked to wait.
- LGLori GoinsFeb 21, 20261.0This is absolutely ridiculous, this is the THIRD time in less than 2 months, I e went thru the drive thru for just DRINKS...HAVE TO PULL INTO ONE OF THE RESERVED SPOTS AND WAIT 15 T0 20 MINUTES...only to go inside and get it yourself.
- AHAustin HoughFeb 14, 20261.0Been in the area for years now and I have no idea how this Cochran family has any businesses at all. It couldn't be more clear that they have no care for how their businesses run. If you go to any of their McDonald's im town you'll see it guaranteed. Slowest and most uncaring service you'll experience. Just look at their reviews. Orderer our breakfast at 9:49am, didn't receive it until 10:29am. And no McDonald's (Owner) I dont need your generic "visit our website" response you automate to every bad review flooding your business.
- RMRick McelyeaJan 9, 20261.0This McDonald's would not accept a BOGO survey receipt. The woman was very rude went to Bojangles next door
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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