Customer experiences with service are mixed, with some praising friendly staff while others report rudeness and inefficiency.
Food Quality
Food quality is inconsistent; some customers enjoy the ice cream and certain menu items, while others complain about cold or poorly prepared food.
Cleanliness
Multiple reviews mention cleanliness issues, including dirty tables and unsanitary conditions.
Staffing Issues
Several customers noted that the location appears understaffed, leading to longer wait times and service delays.
Pricing Concerns
Customers express dissatisfaction with pricing, feeling that the value does not match the quality of food and service received.
TI
Thomas Ingram
5 days ago
5.0
Good food and nice staff
EE
Elyse
Dec 8, 2025
3.0
Please stop understaffing.
JL
jason latham
Dec 4, 2025
4.0
Always fast and always good.”
KR
Kobi Rosner
Nov 16, 2025
2.0
Went through the drive-thru to get some blizzards. The pickup process wasn’t the easiest, but the employees can’t help what their system does. However, I didn’t even get to fully stop my car at the window before the lady running the drive thru had her hand shoved through my driver’s side window trying to hand me my order. Completely rude and unsafe. I don’t visit DQ often, but that probably sealed the deal of me not returning to this location for a while. Plus she didn’t even flip the blizzards upside down. Isn’t that like part of the whole tag line of getting a blizzard at DQ? Obviously that part is whatever, but it just added to the overall already unpleasant experience.
SL
Sonya Lynn
Nov 9, 2025
5.0
Staff has always been friendly! They even give pup cups to my furbabies, which is much appreciated by all.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Maryville offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ cakes.
Where is Dairy Queen Grill & Chill located in Maryville, TN?
It is located at 1724 W Broadway Ave, Maryville, TN 37801-5510, USA.
Does this Dairy Queen location have a drive-thru?
Yes, this location offers a drive-thru service.
Is the Dairy Queen Grill & Chill in Maryville family-friendly and accessible?
Yes, it is family-friendly with booster seats, high chairs, outdoor seating, wheelchair accessibility, restrooms, and free WiFi available.
Can I order online for pickup at the Maryville Dairy Queen?
Yes, you can place an order online for pickup via their website: https://www.dairyqueen.com/en-us/order/pickup/n/44400/
How can I get exclusive deals for Dairy Queen Grill & Chill?
Download the Dairy Queen app for exclusive deals at https://www.dairyqueen.com/app.
What are some nearby restaurants I can visit before or after Dairy Queen in Maryville?
Nearby restaurants include Irish Pub & Sports Grill, Flahertys Irish Pub, Bellacino's Pizza and Grinders, Smokeys Pizza TN, Blue Dragon (Asian cuisine), Quiznos, Jet's Pizza, Bella Roma Pizza, Wingstop, and Little Caesars Pizza.
Are there beauty salons or spas near Dairy Queen in Maryville?
Yes, nearby beauty and hair salons include Designers' Touch Hair Studio, Studio C Salon, Bebe Salon, Nail Lounge, and TruYou Aesthetics Medical Spa.
Where can I find nearby financial services or insurance agencies around Dairy Queen?
Nearby financial services include Farm Bureau Insurance and Jake Swidan - State Farm Insurance Agent, and there's also a LibertyX Bitcoin ATM for currency exchange.
What other ice cream shops are close to Dairy Queen Grill & Chill in Maryville?
Baskin-Robbins is a nearby ice cream and frozen yogurt restaurant close to Dairy Queen in Maryville.