Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported long wait times, incorrect orders, and rude staff, particularly during evening shifts.
Food Quality
Inconsistent food quality was noted, with complaints about cold, old, or incorrect items, although some customers praised the freshness of their meals.
Cleanliness
While some reviews mentioned a clean environment, others highlighted unsanitary conditions and a lack of attention to cleanliness in the restaurant.
Management Concerns
Several reviews pointed to poor management practices, including favoritism and lack of oversight, contributing to the overall negative customer experience.
MT
M C Taylor
6 days ago
2.0
Not a great start at Wendy's in 2026. Nuggets were terrible. Young lady working there blamed it on 'the grease'...? The UTM Discount has been cancelled. No more brewed tea. And they may have stopped offering muffins for breakfast. GOODBYE, Wendy!
SS
Sable
Dec 12, 2025
1.0
I ordered a ceaser salad and not only did I have to wait on a salad when i had ordered cooked food that was ready, but I also was only given a salad with chicken with my order. No ceaser dressing, no corutons/parmesan bites nothing. Just some lettuce and chicken shoved into a bowl.
SM
Shelley Maness
Nov 4, 2025
2.0
Waited in drive through line for 19 min. Then got told to pull up where I waited for 7 more mins. Brought order out, i even told the girl what I was waiting on. She assured me it was in the sack. I opened the sack and was still missing 2 items!!! So after waiting a total of 26 min. I STILL HAD TO GO INSIDE!! Not to mention the 2 frosty she gave me was hot and melted because they were made 20 min previously. I seen them on the counter when she took my money. I only ordered 2 chillies, 1 cheeseburger, 1 potatoe 2- 4pc nuggets and 2 frostys. This wasn't a huge order plus I counted at least 5 people behind the counter so they can't say they were short staffed. This was a Monday night around 7pm. This kind of service is absolutely ridiculous!!! When I stormed in there they acted like it was no big deal. What a joke for a Fast Food Restaurant !!!
LG
Latsha Gearin
Oct 19, 2025
1.0
Horrible customer service, rude people!!! Will not be back, food isnt that great either.
AG
Amelia Graves
Sep 17, 2025
3.0
Wendy's most definitely is a hit or miss. I hate to say majority of the time something you ordered is going to be old even if you have to pull up to wait. On the other hand, you might pull up and they surprise you and the food is timely and fresh, but it's rare