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McDonald's

3.5
(1147 reviews)

Business Details

801 University Street, Martin, TN
38237, United States
(731) 587-3040
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
801 University Street, Martin, TN
38237, United States

Hours

Reviews

3.5
1,147 reviews
5 stars
379
4 stars
293
3 stars
214
2 stars
96
1 star
165

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Many reviews highlighted slow service, with long wait times in both drive-thru and in-store orders.

Food Quality

Customers frequently mentioned inconsistent food quality, with complaints about cold or poorly prepared items.

Staff Attitude

Several reviews noted unprofessional behavior from staff, including rudeness and lack of customer service.

Cleanliness

There were complaints about the cleanliness of the restaurant, with dirty tables and unsanitary conditions reported.
  • DD
    DJ Dilday
    2 days ago
    1.0
    Very unorganized. Ordered food in drive thru then waited forever to finally get to the first window with nobody there. After each car in front moved up and still nobody at the window I moved up. Then they proceeded to tell me to pull around to the front. After waiting longer they come out to tell me they didn’t get my order because I haven’t paid and I said I tried and nobody was there. They then tell me I need to go back in the line that is a mile long. Lots of miscommunication.
  • BS
    Becky Sue
    Feb 22, 2026
    1.0
    Made us wait over 10 minutes just to answer us at the speaker so we could get our mobile order. They were able to tell us to wait but not able to get us before the other customers who came after us in the other drive through. So their speaker was obviously not broken. Terrible service. Perhaps somebody needs to get off their behinds and actually hire a full crew.
  • VM
    Victor Murry
    Feb 13, 2026
    1.0
    Pulled up got a kids meal and 10 piece nuggets meal they didn’t give us any sauce and told us we would have to come inside or go back around and pay for sauce? Who in the hell is in charge of this McDonald’s? Since when did sauce not come with nuggets? I will never in my life be back.
  • TP
    Ta'Kita Pollock
    Jan 28, 2026
    1.0
    Ordered a regular Big Mac meal thru DoorDash and a couple other items online . Got a free Big Mac gift with my order bc it was about $30. When my food arrived both Big Macs were plain- as if the sandwiches were half assembled bc they honestly were. Just to get the order out. And it ruined the whole meal I was supposed to eat bc it was my partners food they messed up. I called but McDonalds said it has to go thru DoorDash. I got my $7 refund, but I think the employees should be responsible for not giving a crap about putting together a simple order correct
  • FR
    Full time explorer RV living (Living on the road!)
    Jan 5, 2026
    1.0
    I ordered a no 9 steak egg bagel (round egg, no cheese, extra onion) and ice coffee no sugar. The steak was extremely over seasoned and excessive breakfast sauce. The sandwich did not include extra onions no round egg and sugar in my coffee. As a diabetic, I was unable to drink the coffee or eat the meal I paid for and ordered that did not meet my request and what I paid for. As you can see from the picture the bagel is soaked after wiping it off with six napkins, which is also pictured soaked in this fake butter sauce extremely disappointed and here lies $9.98 worth of garbage!

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's in Martin, TN is open daily from 5:00 AM to 10:00 PM.

What are the hours for McDonald's drive-thru service?

The drive-thru is open Monday through Thursday from 5:00 AM to midnight, and Friday to Saturday from 5:00 AM to 1:00 AM. On Sundays, it operates from 5:00 AM to midnight.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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