McDonald's

3.6
1140 reviews
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Business Details

801 University Street, Martin, TN
38237, United States
(731) 587-3040
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
801 University Street, Martin, TN
38237, United States

Hours

Reviews

3.5
1,140 reviews
5 stars
377
4 stars
292
3 stars
213
2 stars
97
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, with many experiencing long wait times in both drive-thru and in-store orders.

Food Quality

There were mixed reviews about food quality, with some customers receiving undercooked or poorly prepared items, while others praised the freshness of certain meals.

Employee Attitude

Feedback indicated a lack of professionalism among staff, with reports of rude behavior and unhelpful attitudes from both employees and management.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Management Issues

Customers expressed concerns about management practices, including poor handling of customer complaints and lack of oversight leading to staff issues.
  • FR
    Full time explorer RV living (Living on the road!)
    Jan 5, 2026
    1.0
    I ordered a no 9 steak egg bagel (round egg, no cheese, extra onion) and ice coffee no sugar. The steak was extremely over seasoned and excessive breakfast sauce. The sandwich did not include extra onions no round egg and sugar in my coffee. As a diabetic, I was unable to drink the coffee or eat the meal I paid for and ordered that did not meet my request and what I paid for. As you can see from the picture the bagel is soaked after wiping it off with six napkins, which is also pictured soaked in this fake butter sauce extremely disappointed and here lies $9.98 worth of garbage!
  • JG
    Joseph Gannon
    Dec 30, 2025
    3.0
    It's McDonald's what do you expect
  • RO
    Rich and Mary Otte
    Dec 14, 2025
    1.0
    McKenzie....store has gone down quickly. Food is fair at best. Don't even consider dinner. Service in the store is almost non existent. Staff and managers would rather go out and smoke than help customers. Have actually heard a manager inform the crew not to take orders at the counter. Oh yeah....and on more than one occasion the management uses some colorful language. As the management goes.. So goes the staff. I understand that recently one of the managers attended Hamburger University. Having been there myself, the owner wasted his money.. It's about customer service, teamwork and quality. Non of which is currently being performed.
  • WA
    Wendy Adams
    Dec 9, 2025
    2.0
    Sucked, it’s not even real food anymore!!
  • LL
    Lauren Liberatore
    Nov 26, 2025
    1.0
    The workers are insanely slow. All they do is just play in the back I’ve been waiting for over 30 minutes for a DoorDash bag..
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's in Martin, TN is open daily from 5:00 AM to 10:00 PM.

What are the hours for McDonald's drive-thru service?

The drive-thru is open Monday through Thursday from 5:00 AM to midnight, and Friday to Saturday from 5:00 AM to 1:00 AM. On Sundays, it operates from 5:00 AM to midnight.