McDonald's

3.6
1135 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
801 University Street, Martin, TN
38237, United States

Hours

Reviews

3.6
1,135 reviews
5 stars
376
4 stars
292
3 stars
213
2 stars
97
1 star
157

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, particularly in the drive-thru, with some waiting over 20 minutes for their orders.

Food Quality

There were mixed reviews on food quality, with some customers receiving undercooked or stale items, while others praised the freshness of their meals.

Employee Attitude

Feedback indicated a lack of friendliness among staff, with several customers noting rude or unprofessional behavior from employees.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restaurant.

Order Accuracy

Many customers experienced problems with incorrect orders, including missing items and wrong modifications.
  • MB
    Miss Bush
    Oct 11, 2025
    5.0
    Look, I'm just a weary traveler, cruising through your fine town, and let me tell you, when you're on the road, a simple McDonald's stop is less a meal and more a desperate plea for French fry homeostasis. And today, Maddie delivered a miracle worthy of the history books! My request was a battlefield of culinary politics: one fry regular (i.e., salted to high heaven) and one order completely naked of salt (for the sensitive palate in the car). This is where most fast-food employees break, their spirits crushed by the dual demands of the seasoning shaker. But not Maddie. Oh no. Maddie didn't just hear the order; she adopted it. I swear I saw her put on a pair of ceremonial white gloves as she managed the Salt/No-Salt Separation Protocol. She was the Salt Czar, the Sodium Separator, the Frictionless Fry Manager. She came back with the bags, glowing with the triumph of a chef who'd just nailed a soufflé, and clearly marked the salted fries as "The Good Stuff" and the others as "The Healthy Stuff" (or something equally brilliant—I was already salivating). This level of dedication to my peculiar potato demands, especially when I'm just passing through, deserves a medal. Maddie, you are an absolute legend. You didn't just fulfill an order; you solved a major in-car debate and single-handedly elevated my road trip experience. Give this queen a raise and a personal salt dispenser! Five stars, and I'd give six if I could figure out how to drive this far again just for her service.
  • EE
    Eduardo
    Oct 7, 2025
    1.0
    Went through the drive-through place to order ordered a 20 piece, chicken nugget and a happy meal and an apple pie took 21 minutes to get my order through the drive-through
  • L2
    Liv 2004
    Oct 2, 2025
    3.0
    Usually the food is good & fresh. Sometimes my order was definitely put together with old food or has barely any toppings. Service is usually good, nice, & fast. Sometimes the workers seem more concerned with being fast than being friendly which I'm cool with as long as my food is fresh. Decent & cheap meal especially with the app.
  • GZ
    George Zarecor
    Sep 8, 2025
    5.0
    Typical Mickey Ds.
  • RM
    Robert Martin
    Sep 6, 2025
    1.0
    Went through drive thru ordered a bacon and cheese quarter pounder and it was rawww and nobody answers the phone

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's in Martin, TN is open daily from 5:00 AM to 10:00 PM.

What are the hours for McDonald's drive-thru service?

The drive-thru is open Monday through Thursday from 5:00 AM to midnight, and Friday to Saturday from 5:00 AM to 1:00 AM. On Sundays, it operates from 5:00 AM to midnight.