Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Manchester, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 624 Hillsboro Boulevard for the ultimate SONIC experience!
Numerous customers reported rude and unprofessional behavior from staff, including order mistakes and poor customer service.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold items, old grease taste, and poorly made drinks.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service, particularly highlighting specific items like burgers and shakes.
AG
ashleigh gipson
5 days ago
4.0
Friendly and fantastic service even though they were very busy!
DC
dwayne carr
Feb 23, 2026
1.0
I ordered cheese sticks and a pretzel with a marinara with the cheese stick cheese sauce with the pretzel and two extra ranches when I pick up the order they leave my ranches out and when I call them on the button, they tell me I have to pay extra for those Even Though it’s already on my order, I will not be back. I don’t mind paying for the extra cups. Your app should be smart enough to charge me in advance When I added it to the order
HF
Heather Flores
Feb 18, 2026
5.0
I love going to Sonic for a quick bite to eat. Always so friendly
JC
Julia Cook
Feb 10, 2026
1.0
Very unprofessional!! The managers should NOT be managers!! Even corporate contacted us saying that specific location has had many complaints.. they get our order wrong everytime and when we check it while we are there and it’s messed up they refuse to take the whole order back and redo it and they also refuse to remake it even with a receipt and the food being untouched!! The managers are rude and have attitudes and cursed me in front of my children when I said I would take it to corporate if they couldn’t replace my untouched food that I had JUST received! Me and my family and friends will not be returning to the Manchester tn 37355 location (the only sonic in that town) ever again!! The only reason I go is because my kids love to get slushees from there and it’s the closest fast food to our house. 2nd shift managers specifically are SO rude and don’t care to hurt your feeling or curse at you in front of your young children!
LH
L Hearn
Feb 7, 2026
1.0
If I could put 0 stars I would. I have never been mis treated so bad at a sonic in my entire life…. And all I asked was for my fries to be fresh. Not only did I get made fun of by the associate taking my order who’s name was Maddie btw just so the public knows not only will she intentionally interrupt you.. she also laughed me… so I knew from that point my food was going to be the opposite of what I asked for.. I received my food in 2 mins and I know it takes at least 3mins and 30seconds for the fries to be fresh. Not only did I cry after being humiliated cause I just wanted my babies food to be fresh. I will never go back to another sonic. For someone who works customer service I have never seen an establishment treat their customers so poorly and be proud of it
This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: