McDonald's

3.2
1496 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
840 Patterson St, Madisonville, TN
37354, United States

Hours

Reviews

3.2
1,496 reviews
5 stars
422
4 stars
296
3 stars
314
2 stars
148
1 star
316

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, slow service, and incorrect orders, leading to a negative dining experience.

Food Quality

Many reviews highlighted issues with food being cold, stale, or not prepared correctly, with some customers receiving raw or burnt items.

Cleanliness

The restaurant was often described as dirty, with unclean tables, sticky floors, and poorly maintained facilities.

Management Issues

Several customers noted poor management practices, including lack of staff training and ineffective handling of customer complaints.

Positive Experiences

Despite the negative feedback, a few customers mentioned good experiences with fresh food and friendly service, particularly after recent management changes.
  • AA
    Araya
    5 days ago
    1.0
    Lady that was serving me giving me attitude having a bad attitude took about 10 minutes to make a milkshake and when I asked her about the milkshake she said okay get that right away ma'am in a very disrespectful voice and I didn't even get my extra fries!!!!!
  • CT
    Creecher937 garage door trucker
    Nov 9, 2025
    1.0
    Every time I come to this place and I want to get a McAfee or a smoothie their machine is always down and never working
  • AA
    Alex
    Nov 4, 2025
    1.0
    It took over 20 minutes to receive my food and I was disappointed to find a stiff chewy chicken sandwich.
  • AR
    Allison Roberts
    Nov 2, 2025
    1.0
    The workers are rude and slow and then we open our burger and it looks like this I’ve never had any good experiences with this McDonalds they’re always rude I normally go too the one in Vonore but i accidentally did an online order for this one I stopped going cause I left my wallet one day and callled them and when I told them I left it there they hung up on me
  • AA
    Adam
    Oct 26, 2025
    1.0
    Truly painful. Went inside because the drive though was busy. Just ordered 2 pads and 2 cookies. Took almost 25 minutes. Unbelievable.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 840 Patterson St, Madisonville, TN?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday; 5:00 AM to midnight on Friday and Saturday; and 6:00 AM to 11:00 PM on Sunday.

When is the drive-through service available at this McDonald's location?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday; 5:00 AM to midnight on Friday and Saturday; and 6:00 AM to 11:00 PM on Sunday.