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McDonald's

3.2
(1513 reviews)

Business Details

840 Patterson St, Madisonville, TN
37354, United States
(423) 442-1812
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
840 Patterson St, Madisonville, TN
37354, United States

Hours

Reviews

3.2
1,513 reviews
5 stars
430
4 stars
297
3 stars
315
2 stars
149
1 star
322

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the freshness and taste.

Cleanliness

The restaurant was often described as dirty, with unclean tables and unsanitary conditions noted by multiple customers.

Management Issues

Several reviews highlighted poor management and training of staff, leading to disorganization and lack of customer care.
  • WR
    William Robinson
    6 days ago
    1.0
    Always rude and never engage with customers. Like pulling teeth to get someone's attention. Main issue is the roaches. Yuck that's nasty fr fr. When you have colonies attack you at the table while trying to eat then you know. It's time to go. You like the extra proteins then they smis your local hotspot.
  • JS
    Jeff Smith
    Feb 18, 2026
    1.0
    So apparently at this McDonald’s if you eat longer than 30 minutes you are ordering so apparently they don’t understand laws if you’re a customer that’s called switch and bait it’s actually illegal your hear from my attorney have a great day
  • SB
    Shelia Belcher
    Jan 30, 2026
    5.0
    The girl taking orders seemed easily overwhelmed. I ordered 12 1/4 lb hamburger patties. I think that shocked her. Order was made fresh. Order was correct.
  • MJ
    morgan jean
    Jan 10, 2026
    1.0
    Extremely poor management, employees are either improperly trained or just don’t care enough to do their job. I have lived in Madisonville my entire life and I don’t think my order has been correct not even once. I paid extra to have Mac Sauce put on two burgers, wasn’t given a receipt, there was no sauce on my burgers which were cold when I got them, and then when taken back for a remake the manager had an attitude because her employee didn’t give us a receipt.
  • JW
    Jason Wipp
    Jan 3, 2026
    1.0
    I have lived in Madisonville for a years. I just stopped going there. You want a shake... to bad the machine is down (it always is). Check your order, its wrong or they forgot something. If you are passing through got to the one in Vonore, Etowah or Sweetwater. Safe yourselve some headaches.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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