CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Madison is here with warmth and welcome. Panera Bread. Food as it should be.
Customers reported inconsistent food quality, with some items being cold, stale, or improperly prepared.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and restrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and enjoyed certain menu items.
GH
Gregory L Hatfield
Feb 25, 2026
4.0
Good food
DK
Deb Krumpe
Feb 16, 2026
1.0
If you want your order to be correctly made, do not go here. I submitted an order over the app so all requests were in writing - my salad was completely wrong. Wrong base greens, wrong ingredients, requested add ons not included. The worst part is they put onions on it when I specifically asked for NO onions. I cannot eat onions - this salad went in the trash... total waste of money. Let me add that I did not check it before making the 25 minute drive home, so I was not going back! The order was also late and the place was empty, it should have been ready on time. I will NOT be back to this location. The people need to learn to READ!
JR
John Richardson
Feb 11, 2026
1.0
I've had some bad meals in my day but this is by and far the worst. The cashier couldn't work the cash register properly so here comes the manager to straighten things out. That still took 10 minutes to do.
So after the order was placed it was uncanny just how fast it was ready. The first spoonful of the French Onion soup told the tale. It was cold , the cheese wasn't melted and the croutons ( I guess instead of French bread) were stale. Oh did I mention the soup was cold.
And the so called kitchen staff were of no help at all. As in it was hot when we put it in the bowl.
I heard Panara bread was so good. Why lie to me!
I'll never go back. The Rivergate location needs a complete overhaul or closed for good.
CL
Connor L
Jan 21, 2026
5.0
Quick friendly service.
UC
Ulysses Cortez
Jan 6, 2026
1.0
I recently visited Panera Bread and was thoroughly disappointed with my meal. The chicken noodle soup was good but barely warm. The accompanying bread was underbaked, with a moist and doughy center that made it unappetizing. My sandwich was equally disappointing, when I took a bite, the meat was chilled straight through to the core but somehow the cheese was melted, and yes I asked for the sandwich to be hot. The only redeeming part of the experience was the agave lemonade, which was refreshingly good. Overall, this visit fell far short of expectations for a place known for fresh, quality food, not worth the $20.49.
No, Panera Bread in Madison does not accept reservations.
What are the operating hours for Panera Bread Madison?
Panera Bread Madison is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.
What meals does Panera Bread Madison serve?
They serve breakfast, lunch, brunch, and dinner.
Can I order food online for pick-up or delivery at Panera Bread Madison?
Yes, you can order online for rapid pick-up or delivery through their website or app.
Does Panera Bread Madison offer catering services?
Yes, catering services are available at Panera Bread Madison.
What payment methods are accepted at Panera Bread Madison?
Panera Bread Madison accepts American Express, Cash, Discover, MasterCard, and Visa.
Is there a drive-thru service at Panera Bread Madison?
No, Panera Bread Madison does not have a drive-thru service.
Which nearby places can I visit before or after dining at Panera Bread Madison?
Nearby places include Nail First Unlimited (a beauty salon), China Cottage (Chinese restaurant), and CVS pharmacy, all within close proximity for convenience before or after your visit.
Where can I find additional shopping options near Panera Bread Madison?
You can visit nearby stores such as Five Below (discount and arts & crafts store), Elliott's Boots of Madison (shoe and clothing store), and Burlington (clothing and department store).
Are there entertainment or nightlife spots near Panera Bread Madison?
Yes, nearby entertainment options include Brewsters Bar & Grille, Bongos Night Club, and The Clubhouse bar.
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