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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

4.0
(840 reviews)

Business Details

1799 Gallatin Pike North, Madison, TN
37115, United States
(615) 860-8522

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Madison is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1799 Gallatin Pike North, Madison, TN
37115, United States

Hours

Reviews

4.0
840 reviews
5 stars
458
4 stars
143
3 stars
99
2 stars
46
1 star
94

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold, stale, or improperly prepared.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and restrooms.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and enjoyed certain menu items.
  • GH
    Gregory L Hatfield
    Feb 25, 2026
    4.0
    Good food
  • DK
    Deb Krumpe
    Feb 16, 2026
    1.0
    If you want your order to be correctly made, do not go here. I submitted an order over the app so all requests were in writing - my salad was completely wrong. Wrong base greens, wrong ingredients, requested add ons not included. The worst part is they put onions on it when I specifically asked for NO onions. I cannot eat onions - this salad went in the trash... total waste of money. Let me add that I did not check it before making the 25 minute drive home, so I was not going back! The order was also late and the place was empty, it should have been ready on time. I will NOT be back to this location. The people need to learn to READ!
  • JR
    John Richardson
    Feb 11, 2026
    1.0
    I've had some bad meals in my day but this is by and far the worst. The cashier couldn't work the cash register properly so here comes the manager to straighten things out. That still took 10 minutes to do. So after the order was placed it was uncanny just how fast it was ready. The first spoonful of the French Onion soup told the tale. It was cold , the cheese wasn't melted and the croutons ( I guess instead of French bread) were stale. Oh did I mention the soup was cold. And the so called kitchen staff were of no help at all. As in it was hot when we put it in the bowl. I heard Panara bread was so good. Why lie to me! I'll never go back. The Rivergate location needs a complete overhaul or closed for good.
  • CL
    Connor L
    Jan 21, 2026
    5.0
    Quick friendly service.
  • UC
    Ulysses Cortez
    Jan 6, 2026
    1.0
    I recently visited Panera Bread and was thoroughly disappointed with my meal. The chicken noodle soup was good but barely warm. The accompanying bread was underbaked, with a moist and doughy center that made it unappetizing. My sandwich was equally disappointing, when I took a bite, the meat was chilled straight through to the core but somehow the cheese was melted, and yes I asked for the sandwich to be hot. The only redeeming part of the experience was the agave lemonade, which was refreshingly good. Overall, this visit fell far short of expectations for a place known for fresh, quality food, not worth the $20.49.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Madison accept reservations?

No, Panera Bread in Madison does not accept reservations.

What are the operating hours for Panera Bread Madison?

Panera Bread Madison is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.

Brand Certified Facts from Panera Bread

This information is certified by Panera Bread and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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