Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with rude staff and management being a common complaint.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and stale products.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and locked restrooms.
Operational Issues
Customers frequently noted that the location does not operate 24 hours as advertised, with inconsistent service hours and machine outages.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food quality and service.
SR
Seth Robinson
Feb 22, 2026
1.0
went to this mcdonald’s at 3:30 am and the staff was horrible, the guy taking the order loudly sighed while taking the order and when i got to the first window he completely ignored me and didnt say a word, when we got to the 2nd window the lady there wasnt as miserable but the shake machine was down so my fiance couldnt get her Large shamrock shake and when we asked for a strawberry smoothie for a replacement and they gave us a 75% full small smoothie, fries were stale, chicken was chewy and my mccrispy deluxe had 3 tiny slices of tomato and COVERED in mayo literally doused in mayo, i will never be coming here again
JM
Jessica Marie
Feb 15, 2026
1.0
Food was cold soda was watery and not carbonated and the place was disgusting. Every table was dirty and not even busy so no reason to not be cleaned
AB
Alissa Brock
Feb 6, 2026
2.0
I'd like somebody to make this make sense. I order a medium frappe with two shots of espresso every morning and instead of just making it in a large cup and charging me a 50 more cents or something like that for a bigger cup they either want to charge me for the large frappe or make me a small frappe and add the two shots of espresso and put it in a medium cup. So either way one of us is losing mostly me because a small frappe is about half the size of a medium frappe which is what I'm paying for. If I get the shots of expresso on the side it's almost $4 more. But if you add the shots of espresso into a large cup which if I just buy a cup of ice is like $0.50 so therefore I'd be paying for the large cup what are you guys really out You're saving money on the medium cup because you're not giving it to me You're not making any extra frappe I'm paying for the shots of espresso. And the only way for you to deal with it the lady at the window was really nice but the guy at the second window didn't even speak to me. That's okay though because there's a Starbucks down the road and I guess I'll have to go there instead. It's just sad how all these fast food chains have become so corporized and all they care about is corporate and money that they can't even find a simple solution or listen to the person. All they want to do is take your money anything for an extra dollar which technically in this case you'd be charging me like 250 either way we go about it and you're only losing like 50 cents because I know those cups don't cost you that much. Hope u have a blessed day I'll be praying for y'all.
JG
Jasmid Gomez
Jan 24, 2026
2.0
Aún está abierto o ya cerraron?
CI
Chase Ingle
Jan 22, 2026
1.0
I love McDonald’s but I just received absolutely terrible customer service from this locations manager. I paid online for pickup of 20 chicken nuggets. The app said it was time to pickup as I ordered just before 10 pm. I arrived at 10:09 pm to pickup and the female Hispanic manager (she declined giving me her name) told me her screen says pickup at 11:05 pm so that’s when it will be ready. I attempted to show her my receipt and online showing different. She stated she did not care, that it’s McDonald policy and I could not have my food regardless of my receipt. Absolutely ridiculous. No resolution or manners whatsoever. I then paid at the register for the same order again and they gave me cold food.
What are the operating hours of McDonald's on Gallatin Rd S in Madison, TN?
This McDonald's location is open 24 hours a day, seven days a week.
Does this McDonald's offer delivery services?
Yes, McDonald's offers delivery services 24/7 with options such as curbside pickup, same-day delivery, and no-contact delivery.
Can I use the drive-thru at any time of the day at this McDonald's?
Yes, the drive-thru is open 24 hours a day, seven days a week.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I find the menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a mobile app available for ordering at McDonald's?
Yes, you can order through the McDonald's app available on the Apple App Store and Google Play Store.
What services does this McDonald's offer for customer convenience?
The location offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there any nearby fast food options besides McDonald's?
Yes, nearby fast food options include Arby's, Pizza Hut, and Tacos y Mariscos Lindo Mexico.
What can I find near McDonald's if I need automotive services?
Nearby automotive services include Mr. Transmission, Ricci's Auto Repair, Dale Jr's Auto Repair, and Jiffy Lube.
Are there local options for grocery and shopping close to this McDonald's?
Yes, nearby options include Madison International Market for groceries, Aaron's for appliances and electronics, and Se'maj Beauty Studio for shopping and beauty needs.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: