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Jimmy John's

3.5
(334 reviews)

Business Details

1592 Gallatin Pike N, Madison, TN
37115, United States
(615) 678-5834

About

Sandwich Restaurant

Location

Jimmy John's
1592 Gallatin Pike N, Madison, TN
37115, United States

Hours

Reviews

3.5
334 reviews
5 stars
156
4 stars
48
3 stars
31
2 stars
18
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly and helpful staff, while others reported rudeness and poor service.

Food Consistency

While many customers enjoyed the sandwiches, several noted issues with portion sizes and ingredient quality, particularly with meat.

Operational Issues

Frequent complaints about inconsistent hours, with customers often finding the location closed during posted hours.

Delivery Problems

Numerous reviews highlighted issues with delivery, including long wait times and orders being canceled without notification.

Cleanliness and Atmosphere

Some customers appreciated the cleanliness of the location, while others reported unsatisfactory conditions and poor management.
  • RB
    Renee Boakye
    Feb 18, 2026
    5.0
    I always order the same sandwich. This is the first time the sandwich actually looked like the commercials lol. It was perfect, The workers were awesome. Most definitely will go back.
  • AA
    Amber
    Feb 9, 2026
    1.0
    The location will utilize uber or door dash for delivery. I am less than a mile away from the location and I never received my food. They reported to me that the third party that they used must of stole the food. I have never had that happen with other deliveries.
  • AA
    Amanda
    Jan 25, 2026
    5.0
    By far the best gourmet sandwich shop! You can never go wrong with Jimmy John's
  • SW
    Seth Ware
    Jan 20, 2026
    5.0
    Shoutout to the crew at Jimmy John’s #2618 on Gallatin Pike North for absolutely crushing it. The customer service was on point—friendly, fast, and dialed in—and the sandwich? Straight-up gangster. Fresh, stacked right, and exactly what you want when you walk into Jimmy John’s. This location is doing it right. Keep up the great work.
  • MC
    Michael Catalanotto
    Nov 15, 2025
    3.0
    I don’t know what the problem is with this particular location, but I usually go to Jimmy John’s so that I can get a little bit of extra meat on my subway sandwich, but I went to this place and I should’ve went back and complained, but I wasn’t a hurry, but they put only one thin slice of turkey meat on my sandwich and it was all bread and lettuce and tomato and cheese. There was hardly no meat whatsoever. Sad.

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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