Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.
Food Quality
Food quality is inconsistent, with some customers enjoying fresh and hot meals, while others report receiving cold or improperly prepared food.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect orders, leading to dissatisfaction.
Cleanliness and Atmosphere
There are concerns about cleanliness and the overall atmosphere, with reports of unsanitary conditions and unprofessional behavior from staff.
Pricing
Customers find the prices to be high, especially in relation to the quality and service received.
BI
Brandy Isaacs
2 days ago
5.0
Hot, fresh, fast & football!!! Dairy Queen for the win 🏆
GF
genivive fullest
Dec 28, 2025
5.0
I recently visited this establishment a couple days ago, and was served by a worker named Neal. I moved to nashville a couple years ago and this was by FAR the best service ive received since coming here, our interaction was very short but felt very welcoming and over all very pleasant. Neal made getting food 10 times better then normal, while still being fast and diligent about getting the food out to me 10/10 customer service.
SG
Sunshine Girl
Nov 24, 2025
5.0
It was great . And great food friendly helpful people
JR
Johonouan Roberson
Nov 17, 2025
1.0
Do not go to this nasty trifling dairy Queen the children who are employees there they do not wear gloves there they touch the trash the broomsticks then touch on your food. Also they do not prepare your meals until you pull up therefore making you wait 5 to 7 minutes just to receive your food. Also the employees get mad when they mess up your order just because they weren't paying attention and failed to listen correctly I do not recommend this location the employees need to be fired or reprimanded. Also the health department needs to stop by and pay this location in unannounced visit to verify this review.
VC
vanessa cummings
Sep 22, 2025
1.0
I went to this location 3 days in a row, Wednesday September 17, Thursday September 18 and Friday September 19.
On Wednesday the 17th my grandson wanted an Orio blizzard, he has a peanut allergy and when he got home he tasted peanut so we threw the blizzard away. So when we went back on Thursday the 18th I informed them of the situation and the manager that was working that night apologized and told us to always let them know before ordering so that they could wash everything off prior to making a blizzard. I told her thank you and from now on we would let them know. Well on Friday the 19th he wanted another blizzard and when I placed the order I told them about his allergy and when we pulled around to pay and pick up order a different manager informed us that they not responsible for any contamination. I informed her that the manager from the night before told us to let them know when ordering and it wouldn't be any problem. Sorry I don't remember the young lady name from Friday night (I'm sure you can find out) but she was not happy with us. So to keep my grandson safe from an allergic reaction I guess I need to take my business elsewhere. We spent around $30 each night ($90 total) so my money can be spent where it's appreciated at.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Madison serve?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill Madison?
The restaurant is open from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
Does Dairy Queen Grill & Chill in Madison offer drive-thru service?
Yes, this location includes drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the establishment is family-friendly and welcomes children, providing booster seats and high chairs.
Are there any accessibility features at Dairy Queen Grill & Chill Madison?
Yes, the restaurant is wheelchair accessible and also provides restrooms and free WiFi.
Can customers order online or use a mobile app for Dairy Queen Grill & Chill in Madison?
Yes, customers can order online through their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What are popular menu items at this Dairy Queen location?
Popular items include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes, malts, and custom cakes.
What nearby places can help me find or visit Dairy Queen Grill & Chill in Madison?
Nearby places like The Exchange Network and LibertyX Bitcoin ATM offer ATMs, and MAPCO and Shell gas stations provide fuel stops, making it easy to locate Dairy Queen on Gallatin Pike S.
Are there any nearby medical or pharmacy services near Dairy Queen Grill & Chill?
Yes, CVS Pharmacy and MinuteClinic at CVS are close by for any medical or pharmacy needs during your visit to Dairy Queen.
What nearby entertainment options are available around Dairy Queen Grill & Chill Madison?
Nearby entertainment includes TORO night club and Sling Shots dance club/bar, giving customers options for nightlife after enjoying a meal.