Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
518 reviews
5 stars
253
4 stars
94
3 stars
57
2 stars
28
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor handling of complaints.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Inconsistent food quality; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared food.
Pricing
Customers found the prices to be high, especially for the quality of food and service received.
Cleanliness and Atmosphere
Some reviews noted improvements in cleanliness and atmosphere, while others reported unsanitary conditions and disruptive behavior.
- JRJohonouan RobersonNov 17, 20251.0Do not go to this nasty trifling dairy Queen the children who are employees there they do not wear gloves there they touch the trash the broomsticks then touch on your food. Also they do not prepare your meals until you pull up therefore making you wait 5 to 7 minutes just to receive your food. Also the employees get mad when they mess up your order just because they weren't paying attention and failed to listen correctly I do not recommend this location the employees need to be fired or reprimanded. Also the health department needs to stop by and pay this location in unannounced visit to verify this review.
- VCvanessa cummingsSep 22, 20251.0I went to this location 3 days in a row, Wednesday September 17, Thursday September 18 and Friday September 19. On Wednesday the 17th my grandson wanted an Orio blizzard, he has a peanut allergy and when he got home he tasted peanut so we threw the blizzard away. So when we went back on Thursday the 18th I informed them of the situation and the manager that was working that night apologized and told us to always let them know before ordering so that they could wash everything off prior to making a blizzard. I told her thank you and from now on we would let them know. Well on Friday the 19th he wanted another blizzard and when I placed the order I told them about his allergy and when we pulled around to pay and pick up order a different manager informed us that they not responsible for any contamination. I informed her that the manager from the night before told us to let them know when ordering and it wouldn't be any problem. Sorry I don't remember the young lady name from Friday night (I'm sure you can find out) but she was not happy with us. So to keep my grandson safe from an allergic reaction I guess I need to take my business elsewhere. We spent around $30 each night ($90 total) so my money can be spent where it's appreciated at.
- JKJustin KangAug 25, 20255.0good
- CACaycee AlbrightAug 17, 20253.0Very expensive I ordered one banana split with 10 bucks
- AAAshtonAug 16, 20255.0I came last night with friends had a great time. Staff were super friendly and the food came out fast and fresh. We’ll definitely be back.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Madison serve?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill Madison?
The restaurant is open from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
Does Dairy Queen Grill & Chill in Madison offer drive-thru service?
Yes, this location includes drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the establishment is family-friendly and welcomes children, providing booster seats and high chairs.
Are there any accessibility features at Dairy Queen Grill & Chill Madison?
Yes, the restaurant is wheelchair accessible and also provides restrooms and free WiFi.
Can customers order online or use a mobile app for Dairy Queen Grill & Chill in Madison?
Yes, customers can order online through their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What are popular menu items at this Dairy Queen location?
Popular items include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes, malts, and custom cakes.
What nearby places can help me find or visit Dairy Queen Grill & Chill in Madison?
Nearby places like The Exchange Network and LibertyX Bitcoin ATM offer ATMs, and MAPCO and Shell gas stations provide fuel stops, making it easy to locate Dairy Queen on Gallatin Pike S.
Are there any nearby medical or pharmacy services near Dairy Queen Grill & Chill?
Yes, CVS Pharmacy and MinuteClinic at CVS are close by for any medical or pharmacy needs during your visit to Dairy Queen.
What nearby entertainment options are available around Dairy Queen Grill & Chill Madison?
Nearby entertainment includes TORO night club and Sling Shots dance club/bar, giving customers options for nightlife after enjoying a meal.