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Dairy Queen Grill & Chill

3.8
(525 reviews)
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Business Details

1209 Gallatin Pike S, Madison, TN
37115-4623, United States
(615) 868-0037
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1209 Gallatin Pike S, Madison, TN
37115-4623, United States

Hours

Reviews

3.8
525 reviews
5 stars
258
4 stars
95
3 stars
57
2 stars
28
1 star
87

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed hot and fresh meals, while others received cold or incorrect orders.

Customer Service

Customer service experiences vary widely; some praised friendly staff, while others reported rudeness and poor handling of complaints.

Cleanliness and Safety

Concerns raised about cleanliness and safety, with reports of unsanitary conditions and unprofessional behavior from staff.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.

Value for Money

Customers expressed concerns about high prices relative to the quality and quantity of food received.
  • ZT
    Zachary Tallman
    Feb 14, 2026
    5.0
    Food is fantastic and so was the blizzards
  • JF
    Jae F
    Feb 9, 2026
    1.0
    First horrible experience at this location. Food is Luke warm. Children laughing at the complaint instead of fixing it. And charging for a blizzard I did not want if the coupon did not work. Overall bad experience for a repeat customer who usually loves this place.
  • BI
    Brandy Isaacs
    Jan 10, 2026
    5.0
    Hot, fresh, fast & football!!! Dairy Queen for the win 🏆
  • GF
    genivive fullest
    Dec 28, 2025
    5.0
    I recently visited this establishment a couple days ago, and was served by a worker named Neal. I moved to nashville a couple years ago and this was by FAR the best service ive received since coming here, our interaction was very short but felt very welcoming and over all very pleasant. Neal made getting food 10 times better then normal, while still being fast and diligent about getting the food out to me 10/10 customer service.
  • SG
    Sunshine Girl
    Nov 24, 2025
    5.0
    It was great . And great food friendly helpful people
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Madison serve?

Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill Madison?

The restaurant is open from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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