Dairy Queen Grill & Chill

3.8
522 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1209 Gallatin Pike S, Madison, TN
37115-4623, United States

Hours

Reviews

3.8
522 reviews
5 stars
256
4 stars
95
3 stars
57
2 stars
28
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Food Quality

Food quality is inconsistent, with some customers enjoying fresh and hot meals, while others report receiving cold or improperly prepared food.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect orders, leading to dissatisfaction.

Cleanliness and Atmosphere

There are concerns about cleanliness and the overall atmosphere, with reports of unsanitary conditions and unprofessional behavior from staff.

Pricing

Customers find the prices to be high, especially in relation to the quality and service received.
  • BI
    Brandy Isaacs
    2 days ago
    5.0
    Hot, fresh, fast & football!!! Dairy Queen for the win 🏆
  • GF
    genivive fullest
    Dec 28, 2025
    5.0
    I recently visited this establishment a couple days ago, and was served by a worker named Neal. I moved to nashville a couple years ago and this was by FAR the best service ive received since coming here, our interaction was very short but felt very welcoming and over all very pleasant. Neal made getting food 10 times better then normal, while still being fast and diligent about getting the food out to me 10/10 customer service.
  • SG
    Sunshine Girl
    Nov 24, 2025
    5.0
    It was great . And great food friendly helpful people
  • JR
    Johonouan Roberson
    Nov 17, 2025
    1.0
    Do not go to this nasty trifling dairy Queen the children who are employees there they do not wear gloves there they touch the trash the broomsticks then touch on your food. Also they do not prepare your meals until you pull up therefore making you wait 5 to 7 minutes just to receive your food. Also the employees get mad when they mess up your order just because they weren't paying attention and failed to listen correctly I do not recommend this location the employees need to be fired or reprimanded. Also the health department needs to stop by and pay this location in unannounced visit to verify this review.
  • VC
    vanessa cummings
    Sep 22, 2025
    1.0
    I went to this location 3 days in a row, Wednesday September 17, Thursday September 18 and Friday September 19. On Wednesday the 17th my grandson wanted an Orio blizzard, he has a peanut allergy and when he got home he tasted peanut so we threw the blizzard away. So when we went back on Thursday the 18th I informed them of the situation and the manager that was working that night apologized and told us to always let them know before ordering so that they could wash everything off prior to making a blizzard. I told her thank you and from now on we would let them know. Well on Friday the 19th he wanted another blizzard and when I placed the order I told them about his allergy and when we pulled around to pay and pick up order a different manager informed us that they not responsible for any contamination. I informed her that the manager from the night before told us to let them know when ordering and it wouldn't be any problem. Sorry I don't remember the young lady name from Friday night (I'm sure you can find out) but she was not happy with us. So to keep my grandson safe from an allergic reaction I guess I need to take my business elsewhere. We spent around $30 each night ($90 total) so my money can be spent where it's appreciated at.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Madison serve?

Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill Madison?

The restaurant is open from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.