Business Details
About
Mexican Restaurant
Chipotle Rivergate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
689 reviews
5 stars
156
4 stars
73
3 stars
48
2 stars
68
1 star
344
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly management, leading to a negative dining experience.
Food Quality
Customers reported issues with food quality, including cold meals, undercooked rice, and unsatisfactory portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty surfaces and improper food handling practices.
Management Issues
The management was frequently criticized for poor handling of staff and customer interactions, contributing to a negative atmosphere.
- KBKurt BergerJan 4, 20261.0As frequent chipotle patrons at multiple locations, this location was a mess virtually everywhere one could see including the grill. There was no attempt to refill plastic ware or napkins even 30 minutes after request. Avoid this location.
- MTMary TurnerJan 2, 20261.0This place has always had a bad reputation. Its not the company it's the workers. People need customer service training. I would by pass this place. Don't waste your time at this location during evening shift. Everyone was cool until the rude black girl got my food.
- DDDelishDestinationsWithDanielleDec 22, 20251.0We walked in to grab dinner. The young man in the line was touching his clothes with the food gloves. The young lady in the back was cutting pieces of steak and ate 2 pieces of the steak at the cutting station. Her gloves touched her mouth and she started touching the steak and knife again. 🤮 🤢
- RPRickcale PeoplesDec 22, 20252.0The food was good however the service I received from one of the employees (Katie) was unacceptable I left out upset because I’ve never experienced that type of behavior from this location and the manager allowed this behavior not only was she (Katie) rude she tossed my change on the counter very nasty like and when I asked her to place my money in my hand the same way she received it she raised her voice at me like I inconvenienced her…. Very upsetting experience at this location
- AWAngela WilsonDec 10, 20251.0When asking for more peppers because they barely filled a slot halfway, they were so rude. I just wanted to get what i was paying for. The manager said, "she's just being pissy", when I told her that I wasn't trying to make anyone mad. Then she added, "theyre always angry about something." Also, the surfaces looked like they'd been wiped down with a dry paper towel. Will definitely not be back.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Rivergate located?
Chipotle Mexican Grill Rivergate is located at 1806 Gallatin Pike N, Madison, TN 37115, US.
What are the operating hours of Chipotle Mexican Grill Rivergate?
Chipotle Mexican Grill Rivergate is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill Rivergate offer online ordering?
Yes, you can order online through the Chipotle website or their app for quick service.
What type of food does Chipotle Mexican Grill Rivergate serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How does Chipotle ensure food quality and sustainability?
Chipotle uses only 53 real ingredients and sources from farms that follow humane and sustainable practices as part of their 'Food with Integrity' principles.
Is Chipotle Mexican Grill Rivergate LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
Which nearby restaurants can I visit in the Rivergate area?
Near Chipotle, you can visit El Chico Cafe, Petro's Chili & Chips, or the Food Court at RiverGate Mall for more dining options.
Are there convenient places nearby to fuel up or shop?
RaceTrac gas station and Toys"R"Us toy store are nearby for your fueling and shopping needs.
What beauty and wellness services are available near Chipotle Rivergate?
For beauty and spa services, you can visit Locsnbeauty or Elite Nails & Spa close to the restaurant.
Can I combine a visit to Chipotle with other nearby shopping or professional services?
Yes, besides dining at Chipotle, you can shop at True Fashion or visit Kings and Queens Barber and Salon nearby for personal care.