Arby's

3.8
702 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1779 Gallatin Rd N, Madison, TN
37115, United States

Hours

Reviews

3.8
702 reviews
5 stars
316
4 stars
158
3 stars
86
2 stars
48
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Customers reported inconsistent food quality, with many experiencing cold or improperly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.

Friendly Staff

Despite the issues, some customers praised the friendliness of certain staff members, indicating a mix of positive and negative experiences.
  • JP
    Jasmine Polk
    2 days ago
    1.0
    I would give 0 stars. I just pulled up to the drive thru. The lady that came over the speaker says welcome to Arby’s how may I help you. I say give me one second please. She says oh my god. I say nevermind thank you. If you didn’t want to go work why show to be rude. It explains why it’s no customers. I chose Arby’s first out of all food places in rivergate. I will not return.
  • CA
    Craig Akin
    4 days ago
    2.0
    Been here twice in six months and both times I was disgusted by the very dirty floor. Not only visibly gross but your shoes will stick with every step. They’ve got to clean the floor more often with clean water and soap. I can only imagine what else is gross behind the scenes. Can’t come back because I don’t like feeling dirty while having a quick meal. Also if I pay cash and my change is $10.13 but you don’t have pennies, that’s not my fault, give me back $10.15 instead of shorting me three cents.
  • DT
    Danyale Thornton
    Jan 5, 2026
    2.0
    Every time I come here it feels I'm always being served food that has been sitting out for hours. The only time its fresh is if they make it fresh. The food is never hot. This is my last visit. No wonder why it always appears to be empty.
  • CS
    Cara Siera
    Dec 17, 2025
    5.0
    Fast service. Food quality as expected.
  • DH
    David Haywood
    Dec 11, 2025
    5.0
    Very friendly