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Brand Certified

Arby's

3.8
(703 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1779 Gallatin Rd N, Madison, TN
37115, United States

Hours

Reviews

3.8
703 reviews
5 stars
316
4 stars
158
3 stars
86
2 stars
48
1 star
95

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, stale, or improperly prepared items.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and sticky surfaces.

Positive Staff Interactions

Despite the negative feedback, some customers praised friendly and helpful staff members.
  • MH
    Marshall Hammond
    Jan 12, 2026
    1.0
    What a horrible experience you should be ashamed of yourself Arby's was one of the last fast food places I will eat at and I will never be back the worst food I've eaten in a long time. The bun was tough hardly any meat no taste for the fries. 14.00 for a meal that was so disgusting is i guess the new normal for Arby's!!!!!!!
  • JP
    Jasmine Polk
    Jan 10, 2026
    1.0
    I would give 0 stars. I just pulled up to the drive thru. The lady that came over the speaker says welcome to Arby’s how may I help you. I say give me one second please. She says oh my god. I say nevermind thank you. If you didn’t want to go work why show to be rude. It explains why it’s no customers. I chose Arby’s first out of all food places in rivergate. I will not return.
  • CA
    Craig Akin
    Jan 8, 2026
    2.0
    Been here twice in six months and both times I was disgusted by the very dirty floor. Not only visibly gross but your shoes will stick with every step. They’ve got to clean the floor more often with clean water and soap. I can only imagine what else is gross behind the scenes. Can’t come back because I don’t like feeling dirty while having a quick meal. Also if I pay cash and my change is $10.13 but you don’t have pennies, that’s not my fault, give me back $10.15 instead of shorting me three cents.
  • DT
    Danyale Thornton
    Jan 5, 2026
    2.0
    Every time I come here it feels I'm always being served food that has been sitting out for hours. The only time its fresh is if they make it fresh. The food is never hot. This is my last visit. No wonder why it always appears to be empty.
  • CS
    Cara Siera
    Dec 17, 2025
    5.0
    Fast service. Food quality as expected.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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