McDonald's

Reviews

• PK

  Paul Kahkola

  6 days ago
  1.0
  Been grabbing breakfast here for years and have had very few problems. Lately you get no response from the drive through speaker or window. Just terrible customer service!!
• CA

  Crystal Anderson

  Dec 30, 2025
  1.0
  So the McDonald's on topside road at 1909 Marriott Drive, Louisville, TN had a change in management. The GM was let go over the past couple of days or quit She has advised some employees before this change they had days off. The acting GM decided to change the schedule for a couple of employees who already had been told prior to this said acting GM taking over that they had the day off. One kid was out of town. We told the new acting GM after he threatened via group text that my son was told he had been scheduled off by the other GM prior to him taking over. He still insisted they were both a no call no show and all schedule changes were through him and Jodi at this time, and anything authorized prior was not a valid change. He was cancelling all prior time off requests approved or not. People can't just drop everything and be there in 30 minutes. He texted my son and another employee that they had 30 minutes to get there in a group text or they were terminated. Why not reach out and asked them why they are not there. Instead automatically threatening people to be terminated. My son was told he was off, and was doing school work because he's still in school when he got these texts. I just wanted y'all to know how they are treating employees. I get that it's McDonald's, but a manager should not threaten people via group text with termination. Very unprofessional. I don't think the owner of the franchise would agree either with how this acting GM is acting on their behalf. His name is Jake. I have screenshots for how he handles his employees with threats via group text. Not a way I would want any manager of mine to go about managing employees on my behalf.
• NF

  night fury

  Dec 25, 2025
  1.0
  Paid over 30 dollars on the app then when I get down there they say they are closed. Why is the app stating it's open for 3 more hour and why is it accepting orders? This is bull and I better get me money back!!!! Not to mention almost every time I ordered from here it's wrong maybe if y'all quit hiring dumb kids that just wanna stand around and flirt with each other maybe y'all's rating might go up
• JF

  Jesse French

  Dec 10, 2025
  2.0
  A bunch of kids in there working
• MB

  Mike Boudreau

  Nov 12, 2025
  1.0
  I have never called in or emailed a customer. complaint until now. This specific restaurant has had some serious problems with service & other issues. I went through drive thru and the male said the frappaccino machine was not working for to it not being cleaned. He asked for my code. He was very short with me. I placed my order, but he took it down wrong. I said it was wrong and he said don't worry about it just come to the 1st window. When I got to the window the female gave me a bag with my order. Of course the order was wrong again, like it is every single time I go. The bisquits were not even wrapped in paper as they should be. The jelly was missing as well. I handed it back and said this is wrong, please fix it. The female manager removed my bisquits with no gloves on and wrapped the them up and gave me back the bag. It is as if nobody cares about their jobs anymore in fast food. SAD!!! That's not sanitary by any means. 2ndly, why would the Frappuccino machine need cleaned the 1st thing in the morning when everyone heading to work usually orders coffee? Every time I go to this McDonald's, because it's the closest to my home/work, something is wrong with my order. Everyone has bad days, I get that, but this is EVERY SINGLE TIME I GO HERE. Something has got to be done. I'm not the only one that complains about this particular McDonald's. Do better! Hire better! And folks want $18 dollars an hour to work fast food. The prices are so freaking high anymore, and the food is not even worth that much, let alone the crappy service you get.

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