Arby's

3.8
272 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
222 Elizabeth Lee Parkway, Loudon, TN
37774, United States

Hours

Reviews

3.8
272 reviews
5 stars
133
4 stars
53
3 stars
23
2 stars
16
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some staff being praised for friendliness and efficiency, while others were reported as rude and unprofessional.

Food Quality

Many customers complained about cold or stale food, incorrect orders, and overall dissatisfaction with the quality of the meals.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some reviews highlighting a clean environment while others reported filthy conditions.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and food not being prepared as requested.
  • JD
    Jessica Davis
    2 days ago
    3.0
    Love this place. However, I ordered the Peach rolls and I live 20 minutes away. So didn’t know they weren’t in the bag. Tried to call to rectify it and no one answered the phone. Their food is very expensive to miss putting items in the bag. Especially, since I was the only customer in the drive thru.
  • SA
    Sandra Adkins
    3 days ago
    1.0
    This place does not accept online coupons..that policy really stinks!
  • SB
    Stephanie Beason
    Dec 4, 2025
    1.0
    I have been 2 times now and had a horrible experience! If you do not have Italian dressing then how do you sale an Italian Sub? It was cold, cheese not even close to melted, burnt pepperoni and NO Italian dressing!! I did receive my money but the lady was totally rude about it. I ask would she eat and she just gave a dirty look! These prices are way too high for such crappy food and crappy service!
  • LO
    Lucia Olvera
    Nov 27, 2025
    1.0
    Lemonade wasn’t in its usual cup so I did not notice it is spoiled. It has these white spots in it. Could be mold it tasted very sour. Very disappointing
  • KK
    kidd
    Nov 25, 2025
    5.0
    shoutout Alice the cashier! i come to this arby’s on my way home from college quite often and she’s always so sweet and friendly, always wishes me safe travels too. honestly she’s the only reason i still eat at arbys lol.