Dairy Queen Grill & Chill

3.6
436 reviews
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Business Details

650 W Church St, Lexington, TN
38351-1710, United States
(731) 968-7101
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
650 W Church St, Lexington, TN
38351-1710, United States

Hours

Reviews

3.6
436 reviews
5 stars
185
4 stars
83
3 stars
63
2 stars
32
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful management.

Food Quality

Mixed feedback on food quality; while some enjoyed the ice cream and chicken strips, others reported cold and poorly prepared meals.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Wait Times

Many customers experienced long wait times for their orders, with some stating it took excessively long to receive food.

Operational Issues

Frequent complaints about the restaurant not adhering to posted hours and closing early, leading to customer frustration.
  • KT
    Kindall Thomas
    Jan 3, 2026
    1.0
    Closed grill down at 9:20 on a Saturday night. Will not be back. Food has gone down hill since new ownership. Overcooked. They definitely short you on the Blizzards, cups are just a little over half full. Find another DQ to go to.
  • MM
    Miley Moi
    Jan 1, 2026
    5.0
    Chicken strips with gravy are delicious
  • JS
    Joel Scott
    Dec 18, 2025
    1.0
    By far the worst customer service ever 12/18/25 2:30 the manger was beyond rude
  • TE
    Tim Edwards
    Nov 18, 2025
    4.0
    The ice cream?? Is good. Service was standing around. They didn't help each other.
  • PT
    phillip thomas
    Oct 21, 2025
    2.0
    Ice cream was fine but the lady at the register was very unfriendly. She kept talking to someone else in another language right after she would ask for my order and then kept doing that. Acted like she didn’t want my business. If I didn’t want a banana split so bad I would’ve went somewhere else. But I see lots of complaints about poor service. So I guess it’s not just me.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill in Lexington, TN offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ Cakes as its specialties.

What are the opening hours of Dairy Queen Grill & Chill on weekdays and weekends?

The restaurant is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 10:00 PM on Sundays.