Many customers reported rude or unfriendly service, with several mentioning long wait times and incorrect orders.
Food Quality
Food quality was inconsistent, with complaints about cold, poorly prepared items, while some praised specific menu items like ice cream and chicken.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and floors.
Operational Issues
Customers frequently noted that the restaurant was closed during posted hours, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with friendly staff and enjoyed specific menu items.
TE
Tim Edwards
6 days ago
4.0
The ice cream?? Is good. Service was standing around. They didn't help each other.
PT
phillip thomas
Oct 21, 2025
2.0
Ice cream was fine but the lady at the register was very unfriendly. She kept talking to someone else in another language right after she would ask for my order and then kept doing that. Acted like she didn’t want my business. If I didn’t want a banana split so bad I would’ve went somewhere else. But I see lots of complaints about poor service. So I guess it’s not just me.
JL
Jeannie Lacefield
Oct 12, 2025
1.0
Ordered the 4 strip basket, got 3 strips that are dried out and cold and a handful of cold fries! Definitely not worth the $9
M1
Matthew Warihay 1
Sep 22, 2025
5.0
Fast excellent service
EB
Earl B
Jul 11, 2025
1.0
Didn't eat here because I wanted honey BBQ on the stops with the 7.00 meal . Well every dairy Queen I go to will do it for me. Some charge me for the sauce some don't. Loose money I guess. We all left and will not be back. Went to Zaxby's.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill in Lexington, TN offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ Cakes as its specialties.
What are the opening hours of Dairy Queen Grill & Chill on weekdays and weekends?
The restaurant is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 10:00 PM on Sundays.
Does Dairy Queen Grill & Chill provide any family-friendly amenities?
Yes, it offers boosters seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, and free WiFi, making it family-friendly and good for kids.
Can I order food online from Dairy Queen Grill & Chill in Lexington?
Yes, you can order pickup online via their website at https://www.dairyqueen.com/en-us/order/pickup/n/10885/ or through their app for exclusive deals.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has a drive-thru for convenient food and treat pickup.
What is the address and contact number of Dairy Queen Grill & Chill in Lexington?
The address is 650 W Church St, Lexington, TN 38351-1710, and the main phone number is +1 731-968-7101.
What nearby fast-food options are available near Dairy Queen Grill & Chill?
Nearby fast-food options include Burger King, KFC, and McDonald's, allowing customers to compare menu options or find alternatives nearby.
Are there any nearby places for banking or financial services near Dairy Queen Grill & Chill?
Yes, Community Bank, Western Union, and World Finance are located nearby for convenient banking and financial service needs.
What recreational or wellness centers are close to Dairy Queen Grill & Chill?
Anytime Fitness gyms are nearby, offering opportunities for fitness before or after visiting Dairy Queen.
Where can I shop for clothing near Dairy Queen Grill & Chill?
Nearby clothing stores include Factory Connection and Country Charm Boutique, ideal for a shopping trip in the area.