Whataburger

Reviews

• CS

  Christina Smith

  Apr 22, 2026
  1.0
  They're food is way over priced for the quality you get
• CL

  cha “A Google User” lrd

  Apr 18, 2026
  1.0
  Their sausage gravy for the biscuits and gravy had zero sausage in it for both orders, and this was after waiting for 10 minutes for the order, but nobody in front of me or behind me in the drive-through at 7 AM. What a joke. Update. Went in today to have the meal refunded like I was told when I called the store the morning of the incident. Was told two different things, first that I had to come back during breakfast hours for a meal replacement no refund. So the first manager, Isaiah lied to me on the morning of the incident when he told me I could come in for a refund at my convenience just bring the receipt. When I told them today that that was not acceptable, the location was too far from my house and we just happen to be driving by on the way home from the airport last Saturday. That was the only reason I stopped there. Then the second thing I was told today was that nothing could be done because it was supposed to be the day of the incident. When the assistant manager told me this, I asked for his name, and he immediately covered his name tag with his hand, and he would not tell me the store manager’s name either nor let me talk to him or her. He said have a nice day. We were 14 year Whataburger customers, never again. Better Business Bureau complaint is going be filed today. Already called corporate. Really? Over $14.33 Whataburger?? Anywhere I can find a post a bad review about this restaurant and this branch I will, and to the assistant manager Darryus , you tried to cover your name tag when I asked you your name, you’re not as slick as you think you are!! Last thing, on the way out some customers sitting at the table, waved us over. They heard everything and they taught us how bad they had been mistreated by customer service at that location also. Way to go store #1315!!
• HM

  Hannah McDonald

  Apr 16, 2026
  1.0
  Mess of a meal. Ordered a banana pudding shake and a #10 chicken sandwhich no fries. Sandwhich was smothered in sauce, untouchable so. The shake was served in a damaged cup and leaked into my cup holder the entire 20 minute drive home. Took 5 minutes in the drive thru to get a disgusting chicken sandwhich. Such a waste. I recommend going anywhere else.
• MF

  Miriem Foster

  Apr 14, 2026
  5.0
  I go here often because I work right next to it and always receive fresh hot food and excellent service. I’ve never had a bad experience here and the workers are extremely kind and professional. 10/10
• AM

  Adam Morrison

  Apr 9, 2026
  1.0
  I had an extremely disappointing experience with the Whataburger in Lebanon, Tennessee. From start to finish, the service was terrible. I called in with a simple question, and the woman who answered, Amy, was incredibly rude right from the beginning. She had an attitude, seemed annoyed that I even called, and was not helpful at all. When I tried to ask a follow-up question, she cut me off and ended up hanging up on me. Completely unprofessional and unacceptable behavior, especially for a business that’s supposed to value its customers. It left a really bad impression and made me feel like my time didn’t matter at all. If this is the level of customer service they provide, I won’t be going back. Definitely one of the worst experiences I’ve had with a fast food restaurant.