Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers praised the friendly and polite staff, with specific mentions of employees providing exceptional service.
Food Freshness
There were mixed reviews about food freshness, with some customers receiving cold or old food, while others enjoyed hot and fresh meals.
Cleanliness
The restaurant was noted for its cleanliness, with several reviews highlighting clean dining areas and bathrooms.
Order Accuracy
Multiple customers reported issues with incorrect orders or missing items, indicating a need for improvement in order accuracy.
Speed of Service
Service speed was inconsistent, with some customers experiencing long wait times, especially during busy hours.
MW
Melissa Wright
Feb 12, 2026
5.0
Went to the Wendy's on West main Street Lebanon TN and my daughter didn't have enough for her order so cashier Cassie loaned her the 3 dollars so she could still get her food she's amazing and was so nice and polite she deserves a raise 😁
ZK
Zechariah Keller
Feb 7, 2026
1.0
This is the third time this week me and my wife ordered dinner at this location and the food was terrible. The chicken sandwich was old and shriveled up and rubber like each time. We also ordered a baconator and got a small single burger. The food is never fresh and is not worth the money. Highly disappointed.
CC
Cajun-Brat
Jan 24, 2026
5.0
I was very pleased with my visit today, the staff were extremely polite, the food was great. I was in and out of there really fast, so good job, you guys.