Taco Bell

3.8
1569 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 823 S. Cumberland Street in Lebanon. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
823 S. Cumberland Street, Lebanon, TN
37087, United States

Hours

Reviews

3.8
1,569 reviews
5 stars
673
4 stars
388
3 stars
234
2 stars
88
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Speed of Service

Many reviews highlighted slow service times, with long waits in both drive-thru and dining areas.

Food Quality

Food quality was inconsistent, with complaints about cold, stale, or incorrect items, though some praised fresh and hot food.

Cleanliness

Several customers noted dirty dining areas and restrooms, impacting their overall experience.

Customer Experience

While some customers had positive interactions with friendly staff, many expressed frustration with the overall service and order accuracy.
  • RB
    Rachel Bishop
    Nov 12, 2025
    5.0
    Very clean and the lighting inside was pretty cool ! Staff was kind and patient with how long it took for me to order 😊
  • SW
    Shonda White
    Nov 9, 2025
    1.0
    This taco bell need to replace the whole management and crew members who work there. 3 different time I ordered food from this taco bell, I order the doritos locos supreme and the taco shells are always soggy at the bottom and stuck to the cardboard or paper. Tacos are usually made fresh to order, but the crew don't care, they are unclean and don't care about the quality of food. They don't care if they cross contaminated the food or nothing. I came inside and watched the line crew make food. Two of the line workers was touching dusty boxes in the back, came back to the line, did not change gloves and proceeded to make people's food. The other guy with gloves, stopped making food, scratched his head, did not change his gloves and proceeded to make food. Immediately I asked for a refund before they even started making my food. Flies were covered on the front counter meaning it has not been routine cleaning done. Higher management need to investigate how this business is being ran and if this keep continuing, the health department could shut this place down!
  • TJ
    Tru-Color Jigs
    Nov 8, 2025
    5.0
    Food is good. Inside the dining area could be a little cleaner but other than that no complaints
  • BP
    B Paddock
    Oct 22, 2025
    1.0
    This place has been extremely slow for Months and months now for Some reason
  • EH
    Emily Heline
    Oct 20, 2025
    1.0
    Coming from a retail store manager, It's probably not the best business practice to talk bad about your customers. Especially while they're still in the restaurant and within earshot. This location needs some serious training in customer service. I wish I knew her name but the one who made the rude comments was a larger woman with her blonde hair in a bun. She then followed us out so she could smoke and continued muttering off comments on her way out. We will be going to one of the other 3 locations nearby from now on instead.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on S. Cumberland Street in Lebanon?

The drive-through is open daily from 9:00 AM to 3:00 AM.

What types of payment does this Taco Bell location accept?

They accept American Express, cash, Discover, MasterCard, and Visa.