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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Lebanon, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 524 W. Main Street for the ultimate SONIC experience!
Numerous customers reported rude or unprofessional service, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about items being burnt or lacking ingredients.
Positive Experiences
Some customers praised specific staff members for excellent service and enjoyed certain menu items like shakes and onion rings.
App and Ordering Problems
Several customers experienced issues with the mobile app and order accuracy, leading to frustration.
Atmosphere Concerns
Complaints about loitering and disruptive behavior from teenagers in the parking area affected the dining experience.
WG
William Garner
4 days ago
1.0
Garbage.
SG
Sondra Garner
Feb 21, 2026
5.0
Good customer service, got order right.
JL
Jasmin La Luz
Jan 7, 2026
2.0
I was going to stop at the location by work in Mt. Juliet but decided to stop at this one close to home. I had my order loaded up on the app (which was just a Coke Zero with lime) and when I visited the pick up location from My. Juliet to here, my total rose significantly. Just for the lime it was almost double. On top of that soda tasted weird and the lime was old.
JB
John Bramble
Jan 2, 2026
2.0
No wonder the line at In N Out is always long. My burger came out cold with a hard bun, my wrap was not edible due to a hard chicken strip and sooo much sauce its all you could taste. My wife's chilli cheese wrap had a small smear of chilli and a bag full of corn chips in it. The only good thing was our drinks. They were not busy, so that can't be used as an excuse, there were only 3 other cars.
KR
Kcassandra Rivera
Dec 19, 2025
5.0
I always order from sonic especially the drinks today I went to pick up my order a lady named Mrs Jenifer was so rud to me she screamed at me I don’t know if she’s having a bad day or something I even told her she was being rude I was there to pickup an order she asked for my name and started to question me for a reason she thought it was a DoorDash but I never said it was a DoorDash order I always order there I know everybody they are so nice but her she was something else