Outback Steakhouse

4.1
2505 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Lebanon on Fraklin Road of I-40 across from The Home Depot.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
1125 Franklin Road, Lebanon, TN
37090, United States

Hours

Reviews

4.1
2,505 reviews
5 stars
1,411
4 stars
490
3 stars
225
2 stars
149
1 star
230

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including overcooked steaks, gristle, and inconsistent portion sizes.

Service Issues

Several reviews highlighted poor service experiences, including inattentive waitstaff, long wait times for food, and incorrect orders.

Positive Staff Interactions

Despite some service issues, many customers praised specific servers for their attentiveness and friendliness, particularly mentioning a server named Jill.

Mixed Experiences

While some customers had great experiences with food and service, others expressed disappointment, indicating inconsistency in overall dining experiences.

Atmosphere Concerns

A few reviews mentioned issues with the restaurant's atmosphere, including loud music and dated decor.
  • BH
    Beth Hoffman
    5 days ago
    5.0
    We're had a great dinner. Food was delicious, cooked perfectly and drinks were good. The best was our server Tony. He was great. Attentive but didn't"bug" us. One of our better Outback experience. Kudos Tony!
  • TC
    Toyah Case
    Nov 17, 2025
    1.0
    If I could give this place 0 stars I would. I ordered food to go as we were traveling thru. The wings were raw in the middle. It was pretty disgusting. The blue cheese tasted rotten. I don't recommend this place at all.
  • SJ
    Steven Junior
    Nov 2, 2025
    1.0
    I can't comment on food I didn't make it that far. But the waitress treated us like we were straight trash. My wife and I both are classy people I own a business and she is a teacher. I do not appreciate being ignored and treated like a vagrant. So if you're looking for a better than average dining experience do not go here.
  • JT
    james thompson
    Nov 2, 2025
    3.0
    the experience was mediorce. came to this location to get a quick bite before helping a friend move. while the atmosphere was decent, the service was not up to par. our waitress did her job effectively, but the time of food to table and food quality was all but dismal. my steak was asked to be cooked medium, it was medium-well; why complain and wait another 20 mins for a steak, right? randomly at her own behest, the manager approached my table and asked how everything was. i said “its alright” then proceeded to tell her about my minor tiffs, which she had readily seemed to be able to ward off with a premeditated defense that i hadn’t the care to riposte. did not finish my steak, paid for my meal, tipped the waitress and left. 3/5 overall.
  • MC
    Morgan Cafaro
    Oct 31, 2025
    3.0
    The wait staff was not at work tonight or at least his mind wasn't on task. We ordered a 3 piece dinner W/ loaded potato. Ribs, desert. The other, lobster tails loaded potato, and Salad. , ended up with loaded potato mashed(?) French fries... where were the lobster tails??? The remainder of the loaded potato came dry, no butter, cheese, bacon bits.... that got taken care.... where are the lobster tails??? Oh that's my fault, I go put them in right now.... I heard you, I just forgot to put them in. That 3 course was supposed to have dessert..... ? Did that 3 course come with a dessert????? Oh yeah... let me go get it... At this point we were tired of WAITING for our paid for meal... NEVER MIND, we'll just leave it, since you were going to re- charge for our 3 piece dinner... We won't be there any time soon EXTREMELY DISAPPOINTED.....

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.