Brand Certified
McDonald's
3.4(2968 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
705 S Cumberland St, Lebanon, TN
37087, United States
Certified by McDonald's • Mar 01, 2026
(615) 449-3299
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
2,968 reviews
5 stars
1,005
4 stars
591
3 stars
582
2 stars
279
1 star
511
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru, leading to negative customer experiences.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor handling of complaints regarding order mistakes.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold or poorly prepared items, as well as issues with cleanliness in the dining area.
Management Response
While some customers noted positive interactions with managers, many expressed dissatisfaction with management's handling of complaints and overall service organization.
- HFHarmony Filson2 days ago3.0Check the food before to make sure it’s cooked. Usually we don’t have any issues here but tonight we were given something undercooked.
- JTJoann Tate3 days ago5.0THIS IS A GREAT MCDONALD'S AROUND , VERY PERSONALABLE , KIND " FOOD FRESH , HOT " GREAT , TOP TEN "
- THTimothy Heart6 days ago1.0Let three cars go in the other lane before taking my order
- AAAllison aFeb 1, 20265.0I was having technical difficulties with my mcdonald's app and the manager went above and beyond.Thank you.Thank you.Thank you for being so awesome.
- SWSamantha WrightJan 30, 20261.0Ordered through the app and picked up through the drive thru. After getting home realized half my order was wrong. Contacted the restaurant and they refused to refund or allow me to send photos of the wrong order for proof and instead wanted me to drive back 30+ minutes to get a refund over a mistake THEY made. I normally would let something like this go as people make mistakes and these are first world problems, however I didn’t appreciate being spoken to as if I was in the wrong. If your restaurant made the mistake and I can provide solid proof then I shouldn’t be the one responsible to fix your mistake. I will take my business elsewhere and encourage others to do the same.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website