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McDonald's

3.6
(1617 reviews)

Business Details

320 Hwy 109 N, Lebanon, TN
37090, United States
(615) 449-8366
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
320 Hwy 109 N, Lebanon, TN
37090, United States

Hours

Reviews

3.6
1,617 reviews
5 stars
646
4 stars
322
3 stars
270
2 stars
118
1 star
261

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unprofessional behavior from staff, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or stale items, while others praised the freshness and taste.

Cleanliness

While some reviews noted clean bathrooms and dining areas, others highlighted unsanitary conditions and maintenance issues.

Staff Attitude

Customer experiences with staff varied widely, with some praising friendly service while others reported rudeness and indifference.
  • SC
    Starlinfres Castillo
    4 days ago
    1.0
    Ni siquiera se parece a lo que tú pides de comer ojalá alguien pueda ayudar a esta gente McDonald’s ya no es lo que era
  • SH
    Sara Hess-Scurlock
    Feb 16, 2026
    2.0
    The place was absolutely dirty, who knows when the last time the soda machines were wiped down. Ordering a mobile order is them putting the food in a bag and you having to fill your own drink. Lazy.
  • MN
    Mark A Noyes
    Feb 15, 2026
    3.0
    Nothing to write home about with this location. I ordered a Big Mac. When I got it, one piece of meat was half on/ half off the bun. There was way too much lettuce thrown on the sandwich. I ordered a combo. I didn't know you had to specify "Hot Fries." Since I ate my meal on site, I expected my fries to be hot. Not at this location. Finally, while I don't use much Ketchup with my fries, I do use some. There was no ketchup readily available for the customer. I remember a time when, if you ordered fries, they'd provide you with several packets. Sadly, but at this location. I do understand the mentality behind cost- cutting/ saving, but how much are you saving when your decisions cost you customers?
  • NH
    Nicole Hicks
    Feb 15, 2026
    1.0
    Service is always horrible every time I come in even spoke to the manager about the problem we had this morning 45 min wait to pick up a door dash was basically dismissed no point calling as Eric informed us they don’t have a phone this was not a peak time for service either as it was at 4 am this morning sat in drive through til almost 5 this morning. Totally unacceptable service and unprofessional management.
  • IB
    Isaac barnes
    Jan 15, 2026
    5.0
    Good place

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lebanon, TN?

McDonald's in Lebanon, TN is open 24 hours a day, 7 days a week for dine-in, delivery, and drive-thru services.

Does McDonald's Lebanon offer delivery service?

Yes, McDonald's Lebanon offers 24/7 delivery service. You can place your order online through their delivery website.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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