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McDonald's

3.3
(1537 reviews)

Business Details

1420 W Main St, Lebanon, TN
37087, United States
(615) 449-1833
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1420 W Main St, Lebanon, TN
37087, United States

Hours

Reviews

3.3
1,537 reviews
5 stars
480
4 stars
293
3 stars
265
2 stars
153
1 star
346

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported receiving cold or improperly prepared food, with many noting that their orders were wrong or missing items.

Cleanliness

Some customers appreciated the cleanliness of the restaurant, particularly the dining and play areas, although others reported unsanitary conditions.

Management Issues

Several reviews mentioned unprofessional behavior from management, including rudeness and lack of accountability for staff mistakes.
  • JM
    Jason Mefford
    Dec 29, 2025
    1.0
    Poor customer service etiquette. Watching people get served while im asked to use a prompt to order food. Birthday boy get what he wanted but no one else ordered. Your loss.
  • T_
    Trimbulous _
    Dec 24, 2025
    1.0
    Forgets food constantly what a garbage excuse for food
  • AG
    Amy Gilbert
    Dec 21, 2025
    5.0
    Took our granddaughters for lunch after church. Employees were pleasant and the restaurant was very clean in the front. Clean dining area, clean play area clean restrooms . We thanked the kind maintenance gentleman that was there for all of his hard work. You can tell someone is working to make this McDonald’s better. Thank you for an enjoyable lunch.
  • MC
    Morgan Cafaro
    Dec 14, 2025
    5.0
    I WAS HONORED TODAY, NOT SURE IT'S BECAUSE I AM A VETERAN, OR IT'S CHRISTMAS, BUT THE LADY IN FRONT OF ME PAYED IT FORWARD. BOUGHT MY LUNCH... I AM VERY GRATEFUL. THANK YOU......
  • AH
    Andrew Harper
    Dec 11, 2025
    1.0
    I ordered two 10-piece nugget meals in the drive-through, but they were out of every sauce except buffalo and honey mustard. My wife strongly prefers ranch, but we made do and selected honey mustard. I was pulled over for fries, which meant they would be fresh—a small win. After a 15-minute wait, they brought me the wrong bag and no honey mustard. I asked for the sauce again. When I offered to get it myself, an employee told me they were out of honey mustard. I then asked for the ranch used on their snack wrap, and she bizarrely claimed the ranch snack wrap doesn't come with ranch. Frustrated, I decided to take ketchup instead and asked them to remake the food since they had handed my order to someone else previously. They took my bag, tossed it onto the counter, and I stood there for another 15 minutes. The employee took both the new bag and the old one to the back. Assuming she wasn't being watched, she put the old food into the new bag. I was furious but too tired to argue, so I took the bag and threw it away at the Wendy's down the road. It was the worst service I have ever experienced. I wish I had gotten their names, but I will never return to that location; I will stick to the location by Walmart from now on.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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