Dunkin'

2.3
155 reviews

Business Details

350 Tennessee 109 N, Lebanon, TN
37090, United States
(615) 358-9479
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lebanon, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
350 Tennessee 109 N, Lebanon, TN
37090, United States

Hours

Reviews

2.3
155 reviews
5 stars
37
4 stars
10
3 stars
7
2 stars
17
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting 20-45 minutes for their orders.

Staff Attitude

Many reviews highlighted rude and unhelpful staff, with instances of employees displaying negative attitudes towards customers.

Inventory Issues

Frequent complaints about being out of stock on popular items, including donuts and other menu items, were noted.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, leading to frustration.

Cleanliness and Quality

While some customers praised the cleanliness of the store, many others reported poor food quality, including stale or burnt items.
  • RS
    Raquel Sandoval
    Jan 22, 2026
    3.0
    The donut holes where old
  • AV
    Ana Villalva
    Jan 20, 2026
    2.0
    Was the only one in the drive through and it took them more than 10min to get me my coffee. When i finally got it there was cinnamon sprinkled on top of my chocolate mocha (which I never asked for, so I asked for the lady to make me a new one without cinammon). She ended up giving me my correct order but only after giving me so much attitude. I left feeling very unconfortable.
  • TJ
    tonya jackson
    Jan 2, 2026
    1.0
    The most awful service!!!! Waited in the drive thru line for 45 minutes stuck for a mobile order I already paid for. HORRIBLE!!!!
  • DH
    Donna Henderson
    Dec 28, 2025
    4.0
    Wonderful product but this day they were very slow and confused about my order. At the window I had paid but had to keep repeating my order even though it was already done.
  • NV
    Nikola V (Veshko)
    Dec 27, 2025
    1.0
    We ordered two coffees and two Wake Up Wraps 21 minutes ago, and they still haven't made the espresso and wraps. She didn't want to make me a latte, claiming they didn't have any beans. But when I explained that I couldn't get a refund through the app, she suddenly found a whole bag of coffee beans. Seriously, 23 minutes to warm one thing in a microwave with no other customers, just one more drive-through order, and two girls on the shift?!

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