Dunkin'

3.6
505 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lebanon, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1645 W. Main St, Lebanon, TN
37087, United States

Hours

Reviews

3.6
505 reviews
5 stars
229
4 stars
76
3 stars
68
2 stars
27
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong drinks, leading to frustration.

Speed of Service

Numerous reviews highlight long wait times in both drive-thru and in-store, with some customers waiting over 30 minutes for their orders.

Product Quality

There are complaints about stale donuts and poorly prepared drinks, with some customers expressing disappointment in the overall quality of food and beverages.

Management Issues

Several reviews mention poor management practices, including lack of training for staff and unprofessional behavior from management.
  • BJ
    Brad Jackson
    Nov 13, 2025
    5.0
    Great food and drinks
  • BM
    Brandon McGuire
    Oct 10, 2025
    1.0
    If more than one person pulls into the drive-through, they spontaneously combust
  • LC
    Lorrie Carter
    Oct 1, 2025
    5.0
    Dunkin is my go to for my coffee. Employees are always helpful
  • CS
    Chad Simmons
    Sep 30, 2025
    5.0
    Desiree provided great service! She was very nice.
  • MM
    ML15
    Sep 8, 2025
    3.0
    Actually, let me in my phone the last five or six times I’ve been to this location. The employees have been wonderful. My main issue is with Dunkin itself. They have become Starbucks Junior. That is not a knock on Starbucks, but we only need one of those. Dunkin’ Donuts focused on donuts, coffee, muffins, etc. now they have done away with seasonal pumpkin muffins. They have replaced them with a pumpkin loaf cake wrapped in cellophane that looks like it came straight from Starbucks. If I wanted something like that, I would just go to Starbucks.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lebanon, TN?

Dunkin' in Lebanon, TN operates from 4:30 AM to 9:00 PM Monday through Saturday, and from 5:30 AM to 9:00 PM on Sunday.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.