Dairy Queen Grill & Chill

3.8
669 reviews
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Business Details

1502 W Main St, Lebanon, TN
37087-3200, United States
(615) 239-3505
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1502 W Main St, Lebanon, TN
37087-3200, United States

Hours

Reviews

3.8
669 reviews
5 stars
319
4 stars
139
3 stars
70
2 stars
29
1 star
112

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported cold, undercooked, or incorrect food items, leading to dissatisfaction with their meals.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of acknowledgment from employees.

Staffing Problems

Frequent mentions of low staffing levels and management issues contributed to operational inefficiencies and customer frustration.

Ice Cream Availability

Customers expressed disappointment over the unavailability of chocolate ice cream and other menu items, with repeated claims of machines being broken.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good service during their visits.
  • JB
    Joshua Bowman
    Jan 5, 2026
    1.0
    Normally would give a good review at this location. Though it's a shame you try to pay and you are told well unfortunately we can't take that. I don't have change. I mentioned that most other places have a manager take care of that and she just shrugged her shoulders.
  • AK
    Allison Kell
    Dec 15, 2025
    1.0
    We came here at 6:30pm 12/13/25 on the way to see Christmas lights. We ordered chicken finger basket with ranch & gravy, burger combo, 2 mini blizzards & 2 kids meals. We paid $50.50 for craaaapy food. We LOVE DQ and the other 3 locations we have been to/go to in Middle TN have always been amazing. This location was horrible! Chicken was cold and chewy, fries were literally COLD. Not cold as in barely warm...no these were legit cold as in to the touch and soggy. When I opened up my ranch I thought that's weird they gave me a big gravy and a small one...no, that small one was ranch. SUPER clumpy just like gravy consistency! Toast was also cold, and my husband's burger was cold and sloppy. We didn't eat our whole meal and trashed it. We would have gone back if we had time to. We took it and drove off to wait in the line to see Christmas lights. A HUGE disappointment! To pay $50.50 for disgusting food...what a waste.
  • BB
    Brandon Brooks
    Dec 12, 2025
    5.0
    The young lady working in the cash register was excellent!!! She was dealing with two very rude customers, and they manager seem to ignore it or was too busy to pay attention. She greeted me and apologize for the poor customers in front of me…. Food was good as always.
  • JM
    Just Me
    Nov 24, 2025
    5.0
    Our good was good and the sever had a grwat attitude.
  • JB
    Josh Beattie
    Oct 31, 2025
    1.0
    Ordered delivery and only half my order showed up. Burger and fries were cold and soggy and my drink was missing. The burger had an off taste to it. Won't be ordering from here anymore.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the opening hours of Dairy Queen Grill & Chill in Lebanon, TN?

Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:00 PM.

Where is Dairy Queen Grill & Chill located?

It is located at 1502 W Main St, Lebanon, TN 37087-3200, United States.